Customer Relations Officer

2 weeks ago

Adelaide Region SA, Australia Skylight Mental Health Full time

**Customer Relations Officer**:
**Position open until filled**
- Job DescriptionSkylight is looking to recruit a Customer Relations Officer; the position can be ongoing or casual arrangement. You must be available Monday to Friday 12pm - 5pm.

The role is classified as SCHADS Level 2.4 and 06-08fte.

**Company Overview**
Skylight Programs deliver a range of recovery oriented community mental health services by working alongside people experiencing mental illness, family and friends who care for them, and the broader general South Australian community.

**Role Overview**
The Customer Relations Officer supports Skylight service delivery within a customer service position. The tasks may include but are not limited to answering first point of contact calls, completing bookings and scheduling for all Skylight services, responding to general enquires from participants and members of the community, identifying service needs and engaging in administrative functions to support organisational requirements, all within a fast paced environment. The Customer Relations Officer will be required to build and maintain respectful and compassionate relationships with Skylight participants.

**Requirements for Success**
- Resilient - allowing you to move from one call to the next remaining calm under pressure
- Exceptional communication skills including verbal, written and interpersonal
- Strong time management and organisational skills with the ability to juggle multiple tasks.
- Demonstrated ability to embrace change and strive for continuous improvement.
- A proven customer centric attitude
- Customer service skills and experience Knowledge of Customer Relationship Management databases would be advantageous

**What can we offer you?**
- An attractive remuneration package, including Salary Packaging
- An Employee Assistance Program - a free and confidential phone-based counselling service available to all staff and immediate family members

**Applications**

Skylight will fill the role as soon as possible, and will keep the recruitment open until filled

To be considered, please address the following questions in a maximum of one page, together with your cover letter and your resume:

- What interests you most about this position?
- Using examples, please demonstrate how you manage priorities in a dynamic service environment?

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