Customer Service Officer

2 days ago

Greater Adelaide SA, Australia Department of Employment and Workplace Relations Full time

APS Level 3
- Adelaide, SA
- $72,658 - $75,678

**About the Department of Employment and Workplace Relations**
We are committed to empowering futures, ensuring rights and enriching lives. We support people to have safe, secure and well-paid work with the skills for a sustainable future as we ourselves strive to be a model employer.

We provide the framework for fair and productive relationships between employers and employees. We also oversee skills development and training initiatives to support those entering the workforce or re-training to take advantage of emerging employment opportunities.

With us, your work directly contributes to shaping the employment landscape. Whether you are engaging in policy development, program implementation, or direct support services, your efforts will have a tangible impact on job seekers, employees and the economy by giving them a framework to build a future anchored and realised through employment.

It is our ambition to do things differently, to create the ‘department of great jobs’- where our people reflect our purpose.

**The Role**
Reporting to the Team Supervisor, the Customer Service Officer will be part of the contact centre which involves both inbound and outbound calls, assisting students and training or educations providers with their enquiries and interacting with a range of IT systems.

The successful applicants will be required to work to a roster during standard business hours, generally 8.30am to 430pm (Adelaide Time) Monday to Friday, excluding public holidays.

On-the-job training will be provided to successful applicants.

**Duties and Responsibilities**
Responsibilities of the APS Level 3 may include:

- Deliver high quality customer service to achieve business outcomes.
- Demonstrate commitment to on-the-job training and participate in activities to build and maintain customer service skills, system knowledge and understanding.
- Deliver prepared scripts to students and providers to assist them with their enquiries and solve problems where solutions can generally be found in procedures.
- Review student details and update where necessary to ensure data integrity.
- Take the initiative to interpret and comply with legislation, privacy policy and regulatory framework.
- Respond to other duties as required and take directions from Team Supervisors in a positive and proactive manner.

**How to Apply**
Applicants are required to provide a summary (no more than 500 words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.

The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level.

In the eRecruit (the department’s online recruitment system) you will also need to:

- upload a Curriculum Vitae
- provide contact details for 2 Referees.

**Eligibility**

**Don’t meet all the role requirements?**

**Citizenship** - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

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