Photo Lab Front Desk Assistant

2 days ago

Alexandria, Australia Rewind Photo Lab Full time

**About Rewind Photo Lab**:
Rewind Photo Lab is dedicated to the craft and preservation of analog photography. We provide professional services in film processing, scanning, and printing, along with a curated selection of film, cameras, and accessories. As a trusted destination for photographers of all levels, we’re committed to delivering exceptional service while supporting the film photography community.
- **

**Role Overview**:
We are seeking two **Photo Lab Front Desk Assistants** to join our team on a permanent part-time basis. This position involves providing exceptional customer service, managing day-to-day retail operations, and assisting with basic photo lab tasks. The role also includes opening and closing the store independently, making it ideal for organised and responsible individuals with a passion for photography.
- **Position 1**: Monday to Wednesday, 10 AM - 6 PM
- **Position 2**: Thursday to Friday, 10 AM - 6 PM, Saturday 9 AM - 2 PM
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**Key Responsibilities**:

- **Customer Service & Retail Operations**:

- Greet customers, process film drop-offs, and manage work orders with accuracy and professionalism.
- Provide guidance on film, cameras, and related accessories to help customers make informed decisions.
- Handle payments, maintain accurate transaction records, and ensure a smooth checkout process.
- **Photo Lab Support**:

- Assist with organising and preparing film for processing.
- Conduct quality checks on scanned images or prints to ensure they meet customer expectations.
- Operate Adobe Lightroom Classic for basic image adjustments and post-production tasks.
- **Store Presentation & Maintenance**:

- Maintain a clean, organised workspace to support the handling of sensitive photographic materials.
- Restock shelves, track inventory, and ensure product displays are visually appealing.
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**What We’re Looking For**:
**Required Skills and Experience**:

- At least **2 years of customer service experience**, ideally in a technical or retail environment.
- Proficiency in **Adobe Lightroom Classic**, with the ability to handle high-volume photo editing efficiently.
- A basic understanding of analog photography and general photographic techniques.
- Strong organisational skills and attention to detail, with the ability to work independently.
- A friendly, approachable demeanour and the ability to explain technical concepts to non-technical customers.

**Preferred Experience**:

- Previous experience in **retail sales**, especially with technical or photography-related products.
- Knowledge or personal experience with film photography processes and materials.

**Personal Traits**:

- Dependable and responsible, with the ability to open and close the store independently.
- Collaborative team player with a passion for analog photography.

**What We Offer**:

- Comprehensive training in analog photography techniques and product knowledge.
- A supportive, creative work environment with opportunities to develop technical skills.
- Discounts on photo lab services.

**Job Type**: Part-time

Pay: $28.00 per hour

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