Customer Service Representative

3 days ago

Prestons, Australia Scania Full time

**Role Summary**
- Be excited to join our friendly team supporting our customers’ needs through your excellent relationship skills. Vehicle/transport industry exp preferred**Responsibilities**:
**Life at Scania**
- Our purpose is to Drive the Shift towards a sustainable transport system.
At Scania, our people are our most valuable strength. Being part of the Scania family offers employees an exciting future in an environment that is steered by our core values; Customer First, Respect for the Individual, Elimination of Waste, Determination, Team Spirit and Integrity.
You know us as a world-leading provider of transport solutions. Leading innovation towards a sustainable global transport system. We have one unique resource at Scania to achieve this - you.- Welcome to Scania.**What you will do**
- You will integrate as a key member of our dynamic Customer Service Team at our Prestons Branch, through developing strong customer relationships, you will ensure their needs and expectations are achieved throughout their Scania experience.
As the face of Scania, you will:
- Be first point of contact, welcoming our customers
- Checking in their vehicles
- Updating customers - great communication skills
- Invoicing of completed work orders
- Return keys to customer
- Booking courtesy cars
- General administrative duties
- Planner experience required but not essential (training is provided)
- Accuracy with data entry

**Who you are**
- Your excellent communication and interpersonal skills will help you to drive positive business outcomes
- Strong verbal and written communication skills along with good computer skills
- Effective problem solving, negotiating and influencing skills
- Strong abilities in time management, organisation and administration
- Ability to think on your feet and show initiative

**What we can offer you**
- A dynamic and inclusive work culture - be part of a great team environment
- Flexible work options available
- Paid parental leave
- A company that is enjoying record growth
- Corporate benefits programme, salary packaging, novated leasing
- Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability

**To apply**
- If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company.**Requisition ID**:19775

**Number of Openings**:1.0

**Part-time / Full-time**:Full-time

**Permanent / Temporary**:Permanent

**Country/Region**:AU

**Location(s)**:Prestons, NSW, AU, 2170Prestons, NSW, AU, 2170

**Required Travel**:0-25%

**Workplace**:On-site

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