Customer Service

We are on the hunt for a Customer Service Queen and Inbound Sales Superstar

Do you have the knack for making potential customers love you? Could you sell ice to Eskimos? Do you enjoy helping people? Love closing a deal?

Good, then you're reading the right ad.

**Who are we?**

Star Hygiene started in 2013 and has really made a bang in the washroom hygiene services industry, with offices now in Sydney, Melbourne & Gold Coast. We started with an understanding of what the washroom hygiene services industry required and grew around our customer’s needs.

We are looking for someone who loves people, who is enthusiastic about providing above and beyond customer service and who gets a kick out of making a positive impact on someone else's day

**Benefits of working at Star Hygiene**
- Supportive, collaborative, and caring team culture
- Continual learning and development opportunities
- Young Innovative company, with scope to grow your career.

**About You**:
Star Hygiene are seeking a motivated individual to join our Sydney team as a Customer Service Queen & Inbound Sales Superstar

If you have an excellent phone manner, like working and providing support to a friendly team and have excellent customer service skills, this job is for you

**The Gig**:
**Your daily role is 9am-5pm, Monday to Friday.**
- Developing and maintaining strong customer relationships
- Immediate resolution of customer requests and queries
- Inbound and Outbound calls with customers (Calling past customers or potential customers)
- Determining opportunities to up-sell whilst providing outstanding customer service
- Quoting
- Processing of orders
- Processing of service agreements
- Data entry, maintenance of company records, administration (The boring stuff)
- Liaise with the Ops Manager daily to ensure you give your new customers the correct information.
- Work independently as a team member.

**Who we are looking for?**
- Someone who naturally just enjoys talking to people.
- Excellent phone manner
- Keen juggler (Great at multi-tasking)
- Customer Service Queen - one that slays
- Sales Superstar - one that shines bright:)
- Someone who is driven and intrinsically motivated by a job well done.
- Bright, energetic personality

**The skills you'll have**:

- A solid grasp of all things Microsoft

**Culture**

At Star Hygiene, our motto is Health, Hygiene & Wellbeing. We take pride in being an essential services partner to many businesses and delivering high-quality professional B2B services. Star Hygiene champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our customers, but also to your wellbeing and career growth. We aim to support you with the tools you need to achieve a fulfilling career.

**Sound like the job you are looking for?**

Before you apply, it's also worth knowing what we are looking for:
To be successful, you'll have an enthusiastic and proactive approach with a high level of attention to detail and organisational skills.

You'll be passionate about customer service and be patient and understanding when assisting customers. Above all else, you'll be a team player, have a 'can do' attitude, and be willing to learn and develop your skill set within a friendly and successful team

**How to Apply**
- Star Hygiene is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply._

**Job Types**: Full-time, Permanent, Graduate

**Salary**: $50,000.00 - $70,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Free drinks
- Free food

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Christmas bonus
- Commission
- Performance bonus

COVID-19 considerations:
Social distancing between work spaces is implemented throughout our workplace.
Hand sanitiser is readily available, and all surfaces are sanitised regularly.

Ability to commute/relocate:

- Prestons, NSW 2170: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Administrative: 2 years (required)
- Customer service: 2 years (required)
- Sales: 2 years (required)

Work Authorisation:

- Australia (required)