Customer Service Executive

**$50k-$60k Base + Super + APR + Bonus Incentives**:

- **Full-time opportunities available**:

- **Collaborative team culture and surrounded by like-minded individuals**

**Carbiz is looking for proactive, friendly, and meticulous individuals to join our Operations team as Customer Service Executives.**

**About Us**:
Carbiz is an industry leader in all-in-one accident management service, streamlining the way people get back on the road after an accident. With over 7000+ 5-star reviews from satisfied customers, we have established ourselves as a trusted provider of like-for-like accident replacement vehicles. Our dedication to excellence has been recognised by prestigious industry awards, including the Business Concept’s 'Automotive Awards 2023' and the Product Review 'Product Review 2023 & 2024' awards. These accolades highlight our commitment to delivering exceptional products and services to our customers.

We offer a team-first culture with unlimited opportunity for growth, living by our company values in everything we do;
- **Love what we do** - We are passionate about delivering for our customers, team, and partners every time
- **Better than yesterday** - We grow each day, learning from our experiences
- **Win with trust** - Lead the market by being trusted, reliable and helpful
- **Collaborative core** - Working smarter together
- **Valuing people** - We respect our people, encourage their development, and reward their performance

**Perks & Benefits**:

- Perfect opportunity for a University Student or school leaver looking to gain experience and kick start their career.
- Flexible work arrangements - Carbiz operates 7 days p/w from 7:00am-9:00pm. We give you flexibility to choose your schedule Work patterns include:

- 40 hrs work week (Monday-Friday)
- Weekend work available and flexible for students
- Additional earnings through weekend penalty rates (on top of base), overtime, on call opportunities and bonus incentives.
- Ongoing training, support, mentorship and opportunity for career development.
- Collaborative team culture and surrounded by like-minded individuals.
- Novated lease options including Flare Benefits program.
- Great workplace culture and team environment.
- Celebration of major events.
- Study assist program
- that's right
- we pay YOU to study

**About the Role**:

- Deliver vehicles to clients, ensuring timely and efficient service.
- Provide top-notch customer service by addressing client inquiries, resolving issues, and ensuring satisfaction.
- Assist with the coordination of vehicle logistics, ensuring smooth and efficient operations.
- Prepare cars for hire, including thorough detailing of the vehicle's interior and exterior.
- Assist with the onboarding process for new clients, ensuring they have all the information and support they need.
- Enjoy the thrill of driving a variety of high-quality vehicles

**About You**:

- Valid driver's license with a clean driving record (Essential).
- Strong verbal and written communication skills to effectively interact with clients and team members.
- Ability to work independently, manage your time effectively, and thrive in a team-based environment.
- Ordinary hours vary between 7:00am-9:00pm Monday-Friday with 8-hour shifts. Must be available for weekend and after-hours call-outs if needed.

If you, or anyone you know, are looking for a Customer Service Executive position within a fast-growing and people-focused organisation, click APPLY and the Talent Team will be in contact with you