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Application Support Analyst

3 weeks ago

Melbourne, Australia PRA Full time

**Applications Support Analyst**

**Exciting role, work with an off the shelf platform.**

This role has been newly created to help support our clients growing business and new products. Our client is the largest in its industry across Australia and is a well-known brand.

You'll have the opportunity to work with a social good company and contribute to the greater good of society.

As the Applications Support Analyst you'll be the single point of contact for any related issues and requests and to direct the resolution of issues or requests providing escalation where applicable.

You'll work alongside other team members (support L1, developers, DBA's, platforms).

**About you**:

- You'll be tech savy, bringing **5+ years IT experience across Apps Support.** Includes delivery fo support services in a large, complex environment.
- You'll need to be able to work closely with other team members e.g. developers, DBA's, stakeholders to solve complex issues related to the platform.
- **Stakeholder engagement** - strong skills here dealing with IT & Business stakeholders.
- Strong customer service and interpersonal skills, including rapport building, listening and questioning skills. Additionally, problem solving skills & analytical mindset is important.
- You'll bring a tertiary qualification in a relevant IT discipline.
- Experience and understanding of **ERP systems (ideally JDE) and integration with third party systems such as AWS, EDI, API's.**:

- Strong experience using **Azure Integration services, patterns + it's functions (Event Hub, Service Bus, etc)**:

- Knowledge of ITIL.

If this sounds like you, please
**APPLY NOW** to be considered.

**You must have working rights in AU & be Melbourne based.