Application Support Analyst

2 days ago

Melbourne, Australia EnergyAustralia Full time

**About Us**

Globally, energy markets are in transition to a net zero future and the entities within these markets are transforming their underlying business models to ensure that they stay relevant, sustainable and profitable. As one of Australia’s largest energy providers, we are proud of **our purpose to lead and accelerate the clean energy transformation for all.**

This is where you come in

**About the role - 12 month fixed term contract**:
The Application Support Analyst will provide operational efficiency of EnergyAustralia’s Applications and the maintenance and establishment of strong vendor relationships. You will provide input and guidance to the outsourced AMS service providers and other key vendors with regards to day to day running, provisioning and support of Energy Australia’s Application landscape ensuring business needs are met. Responsibilities include:

- Resolving all incidents and requests in line with SLAs and undertaking problem management, working closely with the end user
- Work closely with internal EA stakeholders, predominantly On-Site employees.
- Support System Administration functions for several key large business systems

**Be Impactful when you are applying**:
To be successful in securing this role you will be an experience within Application Support and integration within a large corporate environment. Additionally, you will have some of the following:

- Tertiary qualification in ICT or similar field or comparative years of experience working with Application Support
- ITIL or COBIT Foundation certificate or equivalent experience in Incident & Problem management
- Azure/AWS Foundation certification (not mandatory)
- Vendor management experience and/or good communication skills
- Experience working with Maximo and/or Ellipse asset management systems
- Exposure to energy industry or similar large, complex industrial environments

**How to Apply**:
**Why Us**:
At EnergyAustralia, we are committed to providing an inclusive culture so our employees can bring their whole selves to work and have a sense of belonging. As an employee you can enjoy such benefits as:

- Hybrid working environment, that promotes flexibility
- Energise Program - flexible working that is team centric enabling all individuals to agree and succeed together
- Excellent company culture, down-to-earth and friendly organisation - be authentic, bring your whole self to work
- State-of-the-art Melbourne office, stunning views only 3-4 minute walk from Southern Cross station
- Inhouse Café and Onsite Tech Bar

We’re committed to providing an inclusive culture so our employees can bring their whole selves to work and have a sense of belonging. From our PRISM network that creates a positive culture for LGBTQ+ employees to our Reconciliation Action Plan that has commitments to strengthen relationships with Aboriginal and Torres Strait Islander people and organisations, it’s a workplace where everyone’s welcome.

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