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IT Application Support Analyst

3 weeks ago

Melbourne, Australia Mercedes-Benz Financial Services Australia Full time

**Aufgaben**:

- IT Application Support Analyst
- At Mercedes-Benz Financial Services Australia, we offer financial solutions and convenience that dealers and customers need—all at a great place to work. We strive to be the company of choice for all our customers’, from financing and insurance, through to a whole host of vehicle-related services.
- As part of the global Mercedes-Benz Mobility AG organisation, we’re proud to be a driving force in the automotive sector. We’re firmly focused on the key global trends of our time: electrification, sustainability, digitalisation and artificial intelligence. We have a clear ambition:

- Best-in-class mobility services — customer-centric, seamless and flexible.
- We can’t achieve this ambition without dedicated, passionate employees. That’s why we’re on the hunt for a dynamic Human Resources Intern to join our small, collaborative team in our head office in Mulgrave.
- What’s in it for you?
- We are seeking an energetic Application Support Analyst to join our close-knit IT team in Mulgrave in a full time capacity for a 12 month fixed term period. This position will suit an ambitious IT Graduate or current Support Analyst with at least 3-5 years’ experience. This position reports to our IT Service Operations Manager and will best suit individuals who delight in solving problems, have a desire to learn and can communicate well. This role will allow you to work flexibly within the office and remotely. If this sounds like the role you’ve been looking for, we’d love to have you on board—we can make a difference together
- What you’ll do:
- Supporting IT PM and Architect for the design and implementation of project hardware requirements.
- Support to Create, review and signoff project’s technical requirements through to implementation
- Coordinate with vendors and regional teams to create and maintain system hardware environments
- Manage Server preparation including Citrix deployment and Interface connectivity including APIs
- Supporting Financial Services Applications (Level 2&3)
- Resolving incident, problems and requests
- Supporting development and project activities
- Supporting the production and development environments
- Support and maintenance of existing database environments
- Working closely with our vendors to resolve incidents and problems.

**Qualifikationen**:

- The skills we’re looking for:
- Tertiary Qualifications in IT
- An energetic “can do” attitude to learn, question and have fun at work
- Good problem solving / troubleshooting skills
- Excellent communication skills both verbal and written
- Ability to understand and work with the customer
- Support large transformations by creation of test and production environments.
- Understand project’s technical requirements and assist Architect and lT project manager to implement system hardware requirements.
- Basic understanding of ITIL
- Good understanding of IT infrastructure, networking concepts and IT security topics including patch and vulnerability management.
- Prefer a basic understanding of scripting languages (vbscript, batch files, Powershell)
- Prefer a good understanding of Microsoft SQL Server and able to write database queries from multiple data sources
- Experience in supporting Production and Non-Production environments

Setting you up for success will be your ambitions for continuous improvement and development in both your direct work and as an IT professional.- About us as an employer
- At Mercedes-Benz Financial Services, we believe our people make the difference. We proudly offer generous employee benefits, such as discounted car leasing and purchase options, on-site parking, gym, cafeteria and much more. We support our organisation with the opportunity to work flexibly with being in the office and working remotely from home.
- We are proud to be recognised as a Workplace Gender Equality Employer of Choice and support a flexible and progressive work culture. Our passion for our people extends to Employee Recognition and Reward programs, as well as learning and development opportunities.
- At Mercedes-Benz Financial Services Australia, we aim to facilitate improved business outcomes and achievement of business goals by embracing diversity and inclusion to ensure we are eliminating discrimination on the basis of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity.