Application Support Analyst

22 hours ago

Melbourne, Victoria, Australia The Reject Shop Full time $60,000 - $90,000 per year

Deliver great technology experiences that keep our stores running smoothly.

At The Reject Shop, we are proudly focused on delivering value to our customers and creating a supportive, high-performing culture for our team. Following our acquisition by Dollarama — a leading global value retailer — we're investing in our systems and infrastructure to support our national store network. As part of this transformation, we're looking for a proactive and detail-oriented Application Support Analyst to join our Technology team.

In this role, you'll provide day-to-day support for our legacy retail applications and assist in the deployment of new Point of Sale (POS) systems across the business. You'll play a key role in maintaining system health, managing incidents, and ensuring our store teams can operate efficiently.

As an Application Support Analyst, you will:

  • Support legacy retail applications and assist with new POS deployments

  • Perform regular health checks to ensure system stability and performance

  • Manage and resolve incidents related to store-level applications

  • Collaborate with internal teams to troubleshoot issues and escalate when needed

  • Maintain documentation and contribute to continuous improvement of support processes

What you will bring:

  • Experience supporting retail or enterprise applications in a fast-paced environment

  • Strong problem-solving skills and attention to detail

  • Ability to manage incident queues and prioritise effectively

  • Excellent communication skills, especially when working with non-technical users

  • Experience with SQL or database querying (desirable)

  • Familiarity with POS systems or store operations is a plus

What we can offer you:

  • Inclusive and collaborative team culture

  • A flat, fast-paced business where every idea matters

  • Hybrid work model

  • Team Member discount of 15% for you and an immediate family member

  • Paid parental leave for primary and secondary caregivers

  • Employee Assistance Program – free and confidential support for you and your family

Ready to make an impact and help deliver seamless technology experiences across our store network?
Apply now and be part of a business that's growing, evolving, and ready for what's next.

Advertised: 08 Sep 2025 AUS Eastern Standard Time
Applications close: 06 Oct 2025 AUS Eastern Standard Time

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