Application Support Analyst

Cogent Thinking is a leader in delivering best practice injury prevention, 24/7 incident response and care coordination services that are tailored to each of our customers. This is a fantastic opportunity for someone seeking to work within a dynamic and growing organisation with a terrific teamwork environment where client focus, team spirit and respect are key features.

The Application Support Analyst is responsible for ensuring the smooth operation, support, and continuous improvement of business applications across the organisation. This includes responding to IT requests, maintaining system integrity, supporting users, and collaborating with stakeholders to enhance application functionality and performance.

We are looking for a full time employee who can start immediately. Hybrid working arrangements available

Job Description

We are seeking a proactive and customer-focused
Application Support Analyst to join our team. This role is responsible for delivering high-quality support for business applications, ensuring optimal performance, reliability, and user satisfaction. The successful candidate will play a key role in incident management, system maintenance, configuration, and continuous improvement initiatives to enhance service delivery and operational outcomes.

Key Responsibilities:

• Provide accurate and prioritised support to internal users across business applications, ensuring timely resolution of incidents and restoration of services.
• Manage application issues, service requests, and enhancements using approved tools and processes, including conducting root cause analysis and supporting major incident resolution.
• Perform routine system maintenance tasks such as patching, backup verification, and user account audits, ensuring system configurations align with business requirements.
• Maintain comprehensive application documentation and uphold data integrity across supported systems.
• Deliver exceptional customer service through regular face-to-face and virtual interactions, while empowering business units with application knowledge and support.
• Ensure compliance with governance, quality, and data security standards, and actively contribute to innovation and continuous improvement initiatives.
• Respond professionally to stakeholder queries, maintaining a strong customer focus and a commitment to service excellence.

Qualifications

• Minimum 2 years' experience in an application support role
• Experience delivering application support via in-house business team mandatory
• Possess strong sense of teamwork, integrity, self-motivation, positive attitude, and innovative approach to problem solving
• Experience in Microsoft Platforms (PowerBI, SharePoint, Dynamics, Azure) and other case management platforms advantageous
• Ability to convey information in a clear, concise manner and maintain confidentiality
• Good interpersonal and written and verbal communication skills
• Excellent stakeholder engagement and interpersonal skills

Additional Information

Be part of the MedHealth group, where our core values are shaped by what matters most to our people and how we deliver meaningful services. Head to

for further details.

The benefits we offer:

• Employee initiatives for health insurance, fitness and travel perks
• Exclusive employment discount program
• Health, Wellness & Financial wellbeing
• Hybrid working arrangements
• Novated leasing and specified salary sacrificing
• Paid parental leave (criteria applies)
• Purchased leave
• Hybrid working arrangements
• Close to public transport

Our culture is ALIVE - whether it be our virtual catch ups, company lunches, town hall meetings or after-work drinks - we're always up to something fun Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need.

A full position description is available upon request from HR on

** We will not be able to support international applicants for this role.

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.