Regional Operations Manager

**Own it While it’s Hot**

Every job promises good culture and opportunity. But here, they’re real and yours for the taking.

We’ve been serving up golden-crumbed, pan-fried schnitzels since 2007, using a traditional Polish family recipe. Yup, we’ve sure grown in that time - from a small family business into a nationwide franchise But the passion and care we put into crafting each schnitzel hasn’t changed, even if the wallpaper has. If good food, good people and good service matter to you, you owe it to yourself to give it a crack at our place.

**A Career You Can Own, Where Your Journey Matters**

Schnitz is about more than food. Behind every order is a team jam packed with people who genuinely care. As part of our team at the Support Office, you'll love the hustle, the energy and the team connection in equal measure. you'll also relish the opportunity you have to move the dial - to show up and take something great and make it better.

We support every member of the Schnitz community on their journey — building leaders and celebrating stories. We deliver success that truly matters by keeping franchise partner success and community contribution at the heart. So, whatever your role, we want you to win, as you achieve and grow with us.

**The Role Recipe**

As a Regional Operations Manager, you will be the cornerstone of support and guidance for our Schnitz Franchise Partners within your region. Your expertise will empower franchisees to optimise their businesses, achieve operational excellence, drive sales growth, and contribute to the overall success and expansion of the Schnitz brand. This role is dedicated to fostering strong, collaborative relationships and ensuring the long-term health and prosperity of our franchise network. While no two days are the same, you:

- Support Franchise Partners to improve the financial (sales and profitability) and operational performance of their business.
- Ensure that your patch achieves key KPIs in line with benchmarks and best practice.
- Deliver outstanding Guest experience across your patch, with Guest reviews to boast about.
- Be the conduit between Support Office and Franchise Partners, ensuring Schnitz policies are followed and that Franchise Partner issues are resolved in a respectful and timely manner.
- Ensure compliance to brand standards is achieved within your patch.
- Ensure that roll outs, marketing promotions and LTOs are executed to the highest standards with 100% rates of adoptions.
- Drive Franchise Partner and team member engagement.
- Assist Franchise Partners in designing and executing local area marketing initiatives in conjunction with the LAM team.
- Coach Franchise Partners and their teams to achieve success.
- Organise and conducting meetings that constructively engage our Franchise Partners/ Restaurant Managers and encourage a two-way flow of ideas and information;
- Grow your region by developing a strong bench of multi-unit Franchise Partners and supporting new Franchise Partners to achieve success with New Restaurant Openings.

This role will require extensive time in restaurants and as you are managing multiple states initially a component of travel. We do our best work when we are out in restaurants shoulder to shoulder with our Franchise Partners and their teams.

**Key Ingredients**
- Solid business experience, managing multi-site franchised businesses
- Strong Guest focus
- Ability to build relationships quickly with a wide range of stakeholders
- Excellent communication, presentation and time management skills
- Proven influencing and negotiation skills
- Strong financial acumen, experience with P&L's and budgets
- Proven experience achieving KPIs and maximising profit
- Ability to drive operational excellence across your patch,

If this sounds like you, we look forward to hearing from you