Operations Manager

At ALH, we believe in bringing people together and connecting locals to their neighbourhood pubs ,enabling great experiences and positive, memorable moments. We operate over 340 licensed venues, making us the country’s largest on-premise venue operator.

We’re a market leader offering a diverse range of hospitality experiences including electronic gaming, sports bars, bistros, restaurants, cafes, accommodation and nightclubs.

We work as one team to contribute to the communities we serve, and as part of the Endeavour Group we’re committed to creating a more sociable future together. If you love the idea of creating memorable hospitality experiences, then this is the place for you.
- **An exciting opportunity for a highly experienced leader to help take ALH Venues into the future**

**About the Opportunity & You**

Reporting to the State Manager Victoria, you will be primarily responsible for empowering and coaching leaders across a portfolio of venues to achieve sales and profit targets, provide effective leadership and development of the teams you are supporting, and proactively coaching your leaders across all facets of the day-to-day venue operations.

We are looking for an energetic and strategic thinking individual who wants to take the next step in their career. You will be a change agent, challenging the status quo, getting behind business lead new processes, and bringing your own fresh ideas to your team and the wider business.

**A day in the life of an Operations Manager**:

- Oversee venue operations across your portfolio
- Provide support and coaching to leaders to achieve targets, grow business, and drive people development within venues
- Monitor industry trends and identify potential opportunities and threats.
- Drive change and strategic initiatives within venues
- Ensure customer service and presentation standards are maintained at all venues
- Ensure all compliance requirements are met.
- Lead by example and build a safety conscious culture across all venues
- Coach Venue Managers in property presentation and standards of visual merchandising to be well executed

**What you’ll need to succeed**
- Demonstrated ability to lead, coach and develop people, as well as impact and influence.
- Ability to lead teams through change, but also to inspire change and challenge the “status quo”
- You have effectively and profitably managed a business within the service industry or effectively held a management position utilising people and commercial skills.
- Multi-unit management skills.
- Operational and strategic skills and experience leading customer facing teams
- Solid understanding of the liquor and gaming legislation relevant to the hospitality industry
- Proven business acumen, computer literacy and financial management capability..
- Driven to achieve through taking accountability for your teams’ results
- Interpersonal and people management skills including the ability to inspire and influence.

**How will you be rewarded?**
- Excellent remuneration package and flexible working. We value our people.
- Everyday Rewards plus card - access exclusive employee discounts across Woolworths, BigW and Endeavour Group brands (BWS, Dan Murphy’s etc) and 50% off food at ALH venues.
- Our innovative ways of working include headspace mornings once a month (no meetings company-wide), opportunity to partner alongside bright minds and genuine investment in leading technologies
- Paid learning & development opportunities.
- Career progression to help you realise your potential. As our business grows so do the opportunities for our people
- Work with an industry-leading team and be a part of one of the most exciting retail and hospitality transformations in Australia

**Grow with Endeavour Group**

Endeavour Group comprises a diverse range of drinks and hospitality businesses including BWS, Dan Murphy’s, ALH Hotels and Pinnacle Drinks. We are focused on growing and transforming our businesses to meet the changing needs of customers and we’re driven by a culture that puts our customers and team first.

As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability or sexual orientation. At Endeavour Group we value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating a more sociable future - for our customers and for each other.

We’d love to hear from You

EDG #EGL

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.