Operational Support Officer

**Introduction**:
CoAct is a non-profit organisation dedicated to empowering everyday Australians through essential employment services and community activation programs. Our team shares a common passion for making a positive impact and giving back to society.

Our organisational culture revolves around purpose-driven work, strong employee engagement, and a supportive, high-performance environment. We also celebrate achievements and prioritise having fun along the way.

If you are seeking a career that unites purpose, passion, and performance, CoAct is the ideal workplace for you. Come and join us in making a meaningful difference today

**Description**:
Purpose

As an Operational Support Officer, you will play a critical role in providing essential support to SME’s by performing a diverse range of administrative tasks. Your primary responsibility will be to liaise with and assist the operational team in fulfilling their administrative duties, ensuring that all operational processes run smoothly and efficiently.

The Operational Support Officer will be relied upon to maintain a high level of accuracy and attention to detail, while managing competing priorities and meeting tight deadlines.

**Your key responsibilities include, but are not limited to**:
Provide a range of administrative and support services, including records management, routine correspondence, and meeting and event coordination, to support the effective operation of the Employment and Training department
Collect and compile information for, and prepare documentation and correspondence in line with quality and organisational requirements, to support information flow and inform decision making
Respond to enquiries, and escalate and redirect issues
Administration support for operational teams including WFA and DES
Answer contract related queries, lodge helpdesk tickets and work in collaboration with the RSS Team to ensure timely support is provided to our service partners
Support the operations team in project related tasks, administration and research

**Skills and Experiences**:
Personal Attributes

Strong written communication skills
Demonstrated time management and attention to detail
Ability to collaborate and positively engage with all internal and external stakeholders building positive working relationships
The ability to work as a part of a small team whilst managing individual tasks and duties
Well-developed administrative and organisational skills, coupled with strong attention to detail and the ability to balance competing priorities

Required Experience

Experience with employment services data
Intermediate excel skills (basic formulas, vlook ups etc)
Understand Workforce Australia (WFA) or DES contracts
Experience understanding and interpreting guideline requirements
Demonstrated capability in managing sensitive and highly confidential information

Desirable Experience and Qualifications

Experience in employment services
Qualifications in administration

Joining Our Incredible Team

Join our award-winning team at CoAct - a highly successful, for-purpose organisation that has been recognised as an employer of choice and named Employer of the Year in 2019 and 2021. At CoAct, we prioritise employee engagement and are passionate about our cause, which is reflected in our strong relationships with partners and impressive growth.

**As a CoAct team member, you'll enjoy some benefits, including**:
Flexible working arrangements
Salary packaging

Join us and be a part of a team that makes a real difference.

Your Next Steps

All successful applicants will be required to complete criminal history verification and may be required to undergo a working with children check.