Call or Contact Centre Operator

3 hours ago


Sydney Western Suburbs, Australia HAYS Full time

High volume of roles anticipated within reputable State Govt clients across Sydney - register now

**Your new company**
A number of our NSW government clients across Sydney (Sydney CBD, Parramatta) in some of the state's most reputable departments have notified us of high volume recruits currently going through approvals that will need to be turned around at short notice - we will need MULTIPLE Call Centre Operators registered to fulfil the needs of these upcoming roles. These roles can vary from Office-based, Hybrid or Working from home arrangements.

**Your new role**
In your new role as a Call Centre Operator, your function will be to answer inbound calls from members of the public. Your day to day duties will include:

- Answering a high volume of inbound calls and effectively providing resolution, guidance and high-level customer service
- Assisting members of the public professionally and empathetically, while maintaining security and privacy requirements
- While on the phone you will simultaneously be navigating multiple systems at once
- Maintaining call records and databases to ensure information is up to date
- In certain situations, undertaking outbound calls to follow up on enquiries

**What you'll need to succeed**
- Possess a good quality internet connection and a private, quite working space that you can utilise to effectively work from home
- Be highly empathetic and resilience, with strong written and verbal communication skills
- Have customer service or call centre experience
- Be tech-savvy and confident navigating between multiple systems at a time, as well as competency with the Microsoft Office suite
- Be proactive and positive, with a strong ability to troubleshoot issues independently

**What you'll get in return**
You will be working for a NSW government organisation, making a significant difference in the lives of people in need every day by working on the front line of customer enquiries. Contract durations are typically 3-6 months, however we sometimes get roles in for as short as one month if you are interested in something shorter term. Contracts often have the potential for extension and tend to pay between $28 and $32 per hour + super (these details will be clarified in regards to specific roles when they are officially released). These working environments are often described by our contractors as supportive and inclusive office cultures, with interactive training to set you up for success.

**What you need to do now**

2674734



  • Sydney, Australia Rashotte HHBC Full time

    Hudson is currently seeking Call/Contact Centre Operators for a Government Department based in Sydney Downtown. - Immediate start - Part Time hours 7 am - 1 pm - Full Time hours 7 am - 3 pm - Great organisation culture Main duties: - Update database to reflect changes to the status of customers and prospective customer - Interpret callers' requirements,...


  • Sydney Western Suburbs, Australia PRP Diagnostic Imaging Full time

    **Contact Centre Consultant - Blacktown** - Blacktown Location | State-Of-The-Art Contact Centre - Commitment to Ongoing Training & Development - Free Onsite Parking | Monday to Friday 8am to 5pm **About Us** PRP Diagnostic Imaging offers a comprehensive range of imaging services, through a network of 34 practices across Sydney, Illawarra, Central Coast...

  • Remediation Officer

    2 days ago


    Sydney Western Suburbs, Australia HAYS Full time

    **Your new company** To be successful with NAB you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community. NAB’s core values include, Excellence for Customers, Grow Together, Own It, Be Respectful. **Your new...

  • Call Centre Operator

    2 weeks ago


    Belmont, Western Australia REDiMED Full time $50,000 - $80,000 per year

    Join RediMed – Building a Healthier, More Resilient Australia as our next Call Centre Operative based out of our Belmont clinic working within a small team of call centre operatives, but a national customer service team. Before you read on, shortlisted candidates would need to be available for interview on Wednesday 12th November between 4pm-5:30pm at our...


  • Sydney, New South Wales, Australia Manpower Full time $45,000 - $65,000 per year

    Job Title: Call Centre OperatorLocation: On-site, Regents Park, NSWEmployment Type: Full-TimeAbout the RoleWe are seeking a dedicated and customer-focused Call Centre Operator to join our clients amazing team in Regents Park, NSW. This full-time, on-site role is ideal for someone who thrives in a fast-paced environment, enjoys helping people or looking to...


  • Sydney, Australia Www.chandlermacleod.com Full time

    Job Opportunity: Call/Contact Centre Operator Location: Queanbeyan Contract Duration: Approximately 4 months (Now until January 2026) Hours: - Monday to Friday: 8:30am – 5:00pm - Saturday: 8:30am – 12:30pm - 35 hours/week (excluding public holidays) About the Role We are seeking enthusiastic and customer-focused individuals to join a dynamic contact...


  • Sydney, New South Wales, Australia Manpower Australia Full time $40,000 - $60,000 per year

    Job Title:Call Centre OperatorLocation:On-site, Regents Park, NSWEmployment Type:Full-TimeAbout the RoleWe are seeking a dedicated and customer-focusedCall Centre Operatorto join our clients amazing team in Regents Park, NSW. This full-time, on-site role is ideal for someone who thrives in a fast-paced environment, enjoys helping people or looking to kick...

  • Call Centre Operator

    4 weeks ago


    Council of the City of Sydney, Australia Manpower Australia Full time

    Job Title: Call Centre Operator Location: On-site, Regents Park, NSW Employment Type: Full-Time About the Role We are seeking a dedicated and customer-focused Call Centre Operator to join our clients amazing team in Regents Park, NSW. This full-time, on-site role is ideal for someone who thrives in a fast-paced environment, enjoys helping people or looking...


  • Sydney Central Business District, Australia HAYS Full time

    Head of Contact Centre Operations with COMPETITIVE SALARY! **Your new company** **Your new role** This role provides leadership and coordination of the Travel Contact Centre. The role ensures the Management of Contact Centre resources to provide the first point of customer contact, sales and service, along with claims for the Travel team, Work2Cover. The...


  • North Sydney, Australia Timezone Full time

    Who is TEEG? TEEG (The Entertainment & Education Group) is one of the world’s largest entertainment brands and includes our brands Kingpin, Zone Bowling & Timezone. Worldwide we have over 300 entertainment venues; all devoted to creating remarkable experiences for our guests! Our Support Office is based in North Sydney and is a creative, collaborative &...