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Call/contact Centre Operator

2 weeks ago

Sydney, Australia Rashotte HHBC Full time

Hudson is currently seeking Call/Contact Centre Operators for a Government Department based in Sydney Downtown.
- Immediate start
- Part Time hours 7 am - 1 pm
- Full Time hours 7 am - 3 pm
- Great organisation culture

Main duties:

- Update database to reflect changes to the status of customers and prospective customer
- Interpret callers' requirements, redirect calls to the appropriate area and respond to straight forward queries.
- Acting as an escalation point for more experienced Customer Services Officers, to assist in the re-direction and resolution of queries
- Various administrative duties to support the delivery of customer service
- Adhere to privacy and abide by code of conduct in relation to sensitive information

About you:

- Previous experience in an Administration /Customer Service role or call centre experience would be advantageous but not essential
- Ability to communicate with a diverse range of customers and willingness to help
- Proficient computer skills essential
- Ability to work cohesively as part of a team
- Good attention to detail
- Excellent written and verbal communication skills
- Fully vaccinated (triple) and full working rights in Australia
- Must be able to pass a Police Check

**Job Types**: Full-time, Part-time
Part-time hours: 25 per week

**Salary**: $32.00 per hour

**Benefits**:

- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
- Work from home

Schedule:

- Monday to Friday
- Morning shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Sydney City NSW: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)