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Call Centre Operator

3 weeks ago

North Sydney, Australia Timezone Full time

Who is TEEG?

TEEG (The Entertainment & Education Group) is one of the world’s largest entertainment brands and includes our brands Kingpin, Zone Bowling & Timezone. Worldwide we have over 300 entertainment venues; all devoted to creating remarkable experiences for our guests Our Support Office is based in North Sydney and is a creative, collaborative & hard-working hub fuelled by the shared love of our coffee machine & highly popular sparkling water tap. We work HARD but we sure know how to have FUN

**Responsibilities**:
We are currently looking for multiple Casual Call Centre Agents to join our Support Office in North Sydney. You will enjoy a mix of shifts that include working from home & in the office to keep you interested & to support your work/life balance

**The key responsibilities of these roles will include**:

- Answering high-volume inbound customer enquiries and bookings, ensuring a high level of customer service is upheld.
- Up selling of Timezone, Zone Bowling and Kingpin packages and products that will appeal to our customers.
- Understand and contribute to a collaborative and supportive culture.

Skills & Experience
- Experience in a customer service/contact centre/sales environment.
- A vibrant personality that can engage & have fun with our guests.
- Excellent written and oral communication.
- Exceptional telephone manner, well spoken, clear, friendly and polite.
- A stable internet connection for WFH days
- A true partner that can make themselves indispensable to the team.
- Must be flexible to work weekends, evenings and public holidays, call centre is open 9am-9pm daily.
- The epitome of our values; FUN, REMARKABLE, REAL, OBSESSED, PARTNER.

What you’ll get
- A reputable organisation that is on a growth trajectory and offers strong job security.
- Growth opportunities to advance your career.
- Incredible discounts + perks across all brands over Australia & NZ.
- Being a part of a culture that will make you jump out of bed in the morning.
- $5 bowling games and laser tag
- 30% discount on food & beverage, arcade credits or timeplay at our locations
- Monetary bonus for years of service
- Enjoy working for a company that truly embraces change & moves FAST