Call Centre Operator

3 weeks ago

Council of the City of Sydney, Australia Manpower Australia Full time

Job Title: Call Centre Operator
Location: On-site, Regents Park, NSW
Employment Type: Full-Time

About the Role

We are seeking a dedicated and customer-focused Call Centre Operator to join our clients amazing team in Regents Park, NSW. This full-time, on-site role is ideal for someone who thrives in a fast-paced environment, enjoys helping people or looking to kick start their career. You'll be the first point of contact for customers, providing support, resolving queries, and ensuring a positive experience with every interaction.

Key Responsibilities

- Handle inbound and outbound calls in a professional and courteous manner
- Respond to customer inquiries, complaints, and requests efficiently
- Accurately record customer interactions and update relevant systems
- Follow company procedures and guidelines to resolve issues
- Escalate complex queries to appropriate departments when necessary
- Meet individual and team performance targets
- Maintain confidentiality and adhere to data protection policies

Skills & Experience

- Previous experience in a call centre or customer service role (preferred)
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities and attention to detail
- Ability to work effectively in a team and independently
- Proficient in using computer systems and CRM software
- Reliable, punctual, and able to work full-time hours on-site

What We Offer

- Competitive salary and benefits
- Supportive team environment
- Ongoing training and development
- Convenient location with public transport access and on site parking

Aoife kavanagh
Recruitment Consultant

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856

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