Service Centre Officer

3 days ago

Parramatta, Australia Ashdown Consulting Full time

$30.95 p/h + super
- 3 Month Contract
- Parramatta / WFH

**Service Centre Operator | 3 Month Length |$34.20 p/h inc. Super**
- $30.95 p/h + Super
- 3 Month Contract
- Parramatta / WFH

***

**About the Company**

This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency uses data and behavioural insights to drive improvements with government and providing services to NSW. We are looking for someone to start ASAP on a 3 month contract paying up to $30.95 p/h + Super. This role is located in Parramatta / WFH.

**About the team**

You will be apart of a highly professional and dedicated cohort who value customer service. The Team you are joining is a high functioning and performing team amongst a leading NSW Government agency. A team of like-minded individuals who thrive to deliver outstanding work to help residents of NSW.

***

**About the Role**

We are currently seeking to appoint a Service Centre Operator with a leading NSW Government agency.

Key accountabilities include:

- Ensure patient files are maintained and updated.
- Adhere to call escalation procedures including the correct use of transferring calls for further investigation when appropriate.
- Ensure detailed information is documented and updated into Seibel to enable other team members are able to access information to provide effective customer service.
- Respond to enquiries and ensure that consumers obtain correct information in a timely and accurate manner, ensuring calls are resolved to client satisfaction.

**About You**
- Demonstrated high level customer service and administration skills in a call centre environment.
- Demonstrated proficiency using Microsoft Office software and telephony systems used in a typical call centre and effective typing skills.
- Demonstrated time management and organisational skills including proven ability to meet deadlines and workload demands to maintain high quality and accurate customer service.
- Excellent interpersonal skills and effective written and oral communication skills in dealing with internal and external consumers.
- Demonstrated an understanding of the needs of disadvantaged groups and issues facing people with a disability.
- Demonstrated ability to work successfully as part of a small team as well as independently.

**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support

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