Contact Centre Officers

2 days ago

Parramatta, Australia Alexander Appointments Full time

$32.69 per hour + Super | 35hours per week, rotating roster 8am-6pm Mon-Fri
- NSW State Government | Bankstown OR Penrith Locations
- ASAP Start | Estimated 5-month temp assignment, potential to extend
- **$32.69 per hour + Super | 35hours per week, rotating roster 8am-6pm Mon-Fri**:

- **NSW State Government | Bankstown OR Penrith Locations**:

- **ASAP Start | Estimated 5-month temp assignment, potential to extend**

**About the Company**
Our large NSW State Government client aims to provide high quality, personalised vocational education and training to build prosperity, sustainability and innovation throughout the NSW community.

**About the Role**
They are currently seeking multiple Contact Centre officers with high volume processing experience to join their team at Bankstown OR Penrith. You will be required to work 35hours per week across a rotating roster 8am-6pm Monday to Friday. These are estimated 5month temporary assignments, with a strong potential to extend.

Working within a high volume contact centre, you will be responsible for providing high quality customer service to potential customers providing detailed information on a variety of courses whilst processing the admissions and transactions on behalf of the Sales Team.

In this rewarding role, you will be undertaking the following duties
- Respond to customer enquiries in a high-volume call centre environment
- Deliver professional, high quality customer service
- Provide information on enrolment, courses and admissions
- Processing sales and transactions
- Updating and maintaining personal information into the database
- Records and database management, ensuring high integrity, accuracy and confidentiality
- Establish and maintain effective stakeholder relationships, facilitating partnerships and collaboration
- Ensure compliance with best practice, standards and legislation

**About You**
To be successful in this great assignment you will have the following
- Demonstrated experience working within a high volume contact centre environment
- Previous Sales experience highly advantageous
- Professional, resilient and confident with a customer service delivery focus
- Impeccable communication skills, both verbal and written
- Superior organisational skills with the ability to multi-task and prioritise conflicting deadlines
- Strong computer literacy and proficiency with MS Office suite
- Ability to work within a rapidly dynamic and changing fast paced environment
- Valid Working With Children’s Check (WWCC) and National Police Check
- Fully COVID vaccinated or Medical exemption
- Ability to commence immediately and commit to the duration of the assignment

**How to Apply**
**Only suitable applicants will be contacted**.

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