Contact Centre Officer

6 days ago

Parramatta, Australia Pepper Full time

**What we have on offer**
Based in Parramatta, we are seeking an experienced Contact Centre Officer on a permanent basis to provide “best in class” service for Australian and New Zealand customers, whilst ensuring compliance to business and regulatory policy.

**About You**

To succeed in this role, you’ll;
- Have at least 1 years’ customer service experience in a contact centre environment in the financial services industry
- Work collaboratively with internal and external stakeholders to ensure customers are provided with the highest level of service within Pepper guidelines.
- Proven to be self-motivated, driven, highly organised and thrive in a fast-paced environment.

**Our Benefits**

We’re committed to making Pepper a great place to work and supporting you. We will offer you a values-based and diverse environment, a leadership team that supports and inspires you to strive for success and a culture that rewards and recognises strong performance and potential. We have a wide range of benefits on offer including:

- Flexible work arrangements
- Learning and development opportunities
- Free gym membership
- A home loan and employee referral program
- Discounted loan rates
- Employee recognition program
- Extensive wellness program including free flu shots

**Who We Are**

At Pepper, we’re focused on helping people succeed. Whether that be buying a family home, dream car, developing professionally or growing their business.
We aim to provide options for our customers and make a real difference to their lives.

Underpinning all that we do are our three core values:

- Can Do_ - We think outside of the box and leverage the power of teamwork to deliver,
- Balanced _- We set our customers up for success, producing win-win outcomes that are both human and profitable, and
- Real _- We respect people and keep it honest.
Pepper has grown to become one of Australia’s largest non-bank lenders and has been recognised as Australia’s Best Specialist Lender over the last 9 years. In 2021, Pepper celebrates its 21st birthday.
- Pepper is proud of our inclusive and diverse workplace that we have built over the last 21 years. Diversity is embedded in our people practices, the way we communicate and connect with each other, and it is recognised throughout our values._

**Work Locations***: Parramatta Level 5, 18 Smith Street Parramatta 2150

**Job***: Customer Service Operations

**Status***: Permanent Full-time

**Closing Date***: Ongoing

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