Customer Service Contact Centre

1 week ago

Parramatta, New South Wales, Australia Randstad - Banking & Financial Services Full time
Customer Service Contact Centre - Member Onboarding Consultant
  • Parramatta location - close to public transport hub and Westfields
  • Start: Early December 2025
  • Competitive base salary + 9.5% guaranteed shift loading
  • Full time permanent opportunity

Are you passionate about providing care and making a real difference in people's lives? My client is a member-focused private health insurer dedicated to offering exceptional value and service. They build a culture on strong values, and continuous learning. They believe in working together to achieve the best outcomes for their members.

If you thrive in a dynamic contact centre environment and excel at building rapport, apply now

About the Role

As a Member Onboarding Consultant, you will be the friendly voice that welcomes our newest members. This is a crucial role focused on providing an exceptional positive member experience right from the start.

Key Responsibilities:

  • Onboarding Members: Conducting Welcome calls and providing value-adds following the sale of a product.
  • Customer Service Excellence: Upholding customer service standards and accepting ownership to resolve any member inquiries.
  • Education and Guidance: Educating members on their new product and guiding them through using the self-service app.
  • Support and Administration: Handling policy updates and assisting with member initial enquiries and keeping accurate records of interaction
  • Compliance
What You'll Bring
  • Contact Centre Experience: Proven experience in customer service or Contact Centre environments is essential.
  • Strong verbal and phone communication skills are a must.
  • Excellent interpersonal and communication skills, with the ability to build rapport and trust with individuals.
  • Tech Savvy
  • Active Listener
  • Results-Oriented to meet and exceed member-focused KPIS.
Our Culture and Benefits
  • Growth and Development with an Active Personal Development Plan
  • Performance Recognition
  • Supportive Environment
  • 50% off health insurance and other health & wellbeing perks
Sound like you?

If you're ready to make a meaningful impact, apply today or send your updated CV to

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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