Contact Centre Officers

1 week ago

Parramatta, Australia Alexander Appointments Full time

$33 per hour + Super | 38hours per week, 8am-4pm or 9am-5pm
- Not-For-Profit Organisation | Norwest Location
- ASAP Start | Estimated 3-month temp assignment, potential to extend
- **$33 per hour + Super | 38hours per week, 8am-4pm or 9am-5pm**:

- **Not-For-Profit Organisation | Norwest Location**:

- **ASAP Start | Estimated 3-month temp assignment, potential to extend**

***

**About the Company**
Our client is a large Not-For-Profit organisation supporting people at all stages of life.

**About the Role**
They are currently seeking multiple Contact Centre Officers with extensive experience working within Community or Social services sectors to join their team in Norwest. This is an estimated 3-month temporary assignment, with a potential to extend. You will be required to be flexible to work 8am-4pm or 9am-5pm Monday to Friday.

Reporting to the Response Team Leader, you will be required to respond and resolve all client, family, carer and employee enquiries to facilitate effective service delivery and achieve organisational objectives

In this rewarding role, you will be undertaking the following duties
- Act as the first point of contact, triage and screen calls, referring onto appropriate teams
- Deliver professional and empathetic customer service to vulnerable clients, their families, carers and employees
- Respond and resolve customer enquiries within a timely and accurate manner
- Escalate complex queries or issues of concern, as required
- Process updates or changes to personal information, appointments, treatments or care
- Coordinate employees and participant care requirements to ensure effective service delivery
- Records and database management, ensuring high integrity, accuracy and confidentiality
- Establish and maintain effective stakeholder relationships
- Ensure compliance with standards and legislation
- Contribute to continuous improvement initiatives, mitigating risks
- Adhere to Contact Centre daily and monthly KPI’s

**About You**
To be successful in this great assignment you will have the following
- Demonstrated experience working within a high-volume contact centre environment
- Professional, resilient and confident with a customer service delivery focus
- Impeccable communication skills, both verbal and written
- Empathetic nature with remarkable interpersonal skills
- High attention to detail
- Superior organisational skills with the ability to multi-task and prioritise conflicting deadlines
- Strong computer literacy and proficiency with MS office suite, ARC or MS360
- Fully COVID vaccinated + Booster or Medically exempt
- Willingness to undergo a National Police Check
- Ability to commence and commit to the duration of the assignment

**How to Apply**
**Only suitable applicants will be contacted**.

**What’s next

  • Contact Centre Officer

    6 days ago

    Parramatta, Australia Pepper Full time

    **What we have on offer** Based in Parramatta, we are seeking an experienced Contact Centre Officer on a permanent basis to provide “best in class” service for Australian and New Zealand customers, whilst ensuring compliance to business and regulatory policy. **About You** To succeed in this role, you’ll; - Have at least 1 years’ customer service...

  • Contact Centre Operator

    7 days ago

    Parramatta, New South Wales, Australia APG Workforce Full time $60,000 - $80,000 per year

    Job Title: Call Centre Operator – Service NSW (iCare Stream) Location: Positions Available: Contract Duration: Hourly Rate: Working Hours: Interview Format: Police Check: About the Role Service NSW is seeking two experienced Call Centre Operators to join the iCare stream based at the Parramatta Contact Centre. This role is perfect for motivated...

  • Contact Centre Officers

    2 weeks ago

    Parramatta, Australia Alexander Appointments Full time

    $32.69 per hour + Super | 35hours per week, rotating roster 8am-6pm Mon-Fri - NSW State Government | Bankstown OR Penrith Locations - ASAP Start | Estimated 4-month temp assignment, potential to extend - **$32.69 per hour + Super | 35hours per week, rotating roster 8am-6pm Mon-Fri**: - **NSW State Government | Penrith Location**: - **ASAP Start | Estimated...

  • Contact Centre Officers

    1 week ago

    Parramatta, Australia Alexander Appointments Full time

    $32.69 per hour + Super | 35hours per week, rotating roster 8am-6pm Mon-Fri - NSW State Government | Bankstown OR Penrith Locations - ASAP Start | Estimated 5-month temp assignment, potential to extend - **$32.69 per hour + Super | 35hours per week, rotating roster 8am-6pm Mon-Fri**: - **NSW State Government | Bankstown OR Penrith Locations**: - **ASAP...

  • Contact Centre Operator

    7 days ago

    Parramatta Park, Queensland, Australia APG Workforce Full time $57,000 - $70,500 per year

    Job Title: Call Centre Operator – Service NSW (iCare Stream) Location: Parramatta Contact Centre Positions Available: 2 Contract Duration: 13 June 2025 – 14 November 2025 Hourly Rate: $34.59 Super Working Hours: Up to 35 hours per week | Monday to Friday | Rotating shifts between 7:00am – 7:00pm Interview Format: In-person at Parramatta Contact...

  • Contact Centre Professional

    2 days ago

    Parramatta Park, Queensland, Australia beBeeClientService Full time $55,000 - $85,000

    Job Title: Contact Centre ProfessionalAbout the RoleThis is a key contact centre position where you will be the first point of contact for clients and financial advisers, delivering exceptional service via phone, email, and web chat.You will handle inbound calls and emails from clients and financial advisers.Provide accurate information and support across...

  • Indigenous Opportunities

    2 weeks ago

    Parramatta, Australia Ventia Pty Limited Full time

    Ventia is currently looking for Indigenous Australian’s that are interested in a career in the Contact Centre field. Our National Contact and Coordination Centre is a centralised hub that co-ordinates all activities for the internal and external contracts that sit within the Ventia banner. The centre operates 24 hour / 7 day a week, 365 days a...

  • Contact Centre Agent

    19 hours ago

    Parramatta, Australia IPAR Full time

    **Company Description**: atWork Australia is a National Employment Services provider, we proudly deliver DES, Workforce Australia and ParentsNext services across Australia, placing thousands of Australians into meaningful, sustainable employment while at the same time helping employers with their recruitment needs. An exciting opportunity has become...

  • Contact Centre Team Leader

    4 days ago

    Parramatta, Australia Ventia Pty Limited Full time

    **95k package,** work with one of the market leaders - **Parramatta based, permanent full-time position**: - Be part of an inclusive and high-performing team Ventia's Operations Centre (VOC) is located on Darug Land (Parramatta, NSW) and is a 24/7 National Contact Centre. The VOC provides inbound and outbound customer service, technical resolution...

  • Contact Centre Operator

    6 days ago

    Parramatta, New South Wales, Australia Ampersand Ltd Full time $75,900 per year

    Job Title: Customer Service Representative / Contact Centre Operator Location: Parramatta, NSW Pay: $36.11/hr Super Contract: 6 Months, WFH options after Training & Nesting completed Hours: Full-time (35 hrs/week), Mon–Fri on rotating roster (7am–7pm) About the Role: A NSW Government Agency is hiring 10 Customer Service Representatives to join...