Application Support Analyst

2 days ago

Sydney, Australia Thinktank Full time

**Thinktank**is one of Australia’s largest and fastest growing Residential and Commercial Property Non-bank Lender with a multi-office presence across Australia.

As an innovative, knowledgeable and established financial services provider with a reputation for professionalism and integrity, Thinktank focuses on building quality internal and external stakeholder relationships in support of our wide range of borrowers and investors.

**Job Purpose**

**Key Accountabilities**
- Assist the Application Support Lead in developing and ensuring adherence to Standard Operating Procedures (SOPs) and implementing best practices for achieving support objectives.
- Responsible for monitoring and responding to open tickets submitted through the Helpdesk.
- Progress issues and provide relevant information for troubleshooting or for clarification.
- Responsible for troubleshooting and escalation of tickets that cannot be resolved.
- Liaise effectively with skill groups, other team members or arrange for external technical support to ensure timely resolution of incidents
- Co-ordinate with external vendors to fix issues that cannot be fixed by the internal team or Helpdesk.
- Identify opportunities for process improvement and contribute to departmental initiatives.
- Work collaboratively with the team on change requests, managing issues and establishing priorities.
- Provide superior service by prioritising queries/requests and advising users of resolution/escalation.

**Skills, Qualifications and Experience**

Essential
- Possess demonstrated ability to provide customer support and deal with escalated customer issues.
- Strong problem-solving and analysis skills

Desirable
- Experience working in an Agile environment
- Experience with Salesforce
- Tertiary qualifications in a technical or business area

Personal
- Naturally curious and creative with a drive to put forward solutions to problems, as well as with a passion for innovation
- Proven ability to work effectively with internal and external stakeholders
- Resourceful, independent and energetic
- Strong motivation and intellect
- Strong analytical skills and high degree of numeracy
- Strong attention to detail
- Highly developed communication skills
- Proven ability to prioritise workloads and multi-task
- Excellent technical and organisational skills

**Why Thinktank?**:
We are a little bit different at Thinktank. No bureaucratic processes, politics or egos. Fairness and transparency are our most important values, it’s how we do business and how we look after our team. You will be valued and trusted. You will work with welcoming and knowledgeable colleagues who will help you succeed.

We work a hybrid model of working from home and the office which encourages and supports great work life balance. We offer meaningful employee benefits such as Flex leave in addition to annual leave, a work well allowance and more.

  • Application Support Analyst

    2 weeks ago

    Sydney, Australia Enterprise IT Resources Pty Ltd Full time

    **Job Title**: Application Support Analyst / Application Administrator **Contract Type**: Contract **Salary**: Working from home flexibility **Reference**: 6739 **Contact Name**: Tito Brena - Job Description - **_Application Support Analyst / Application Administrator _** **_12 months initial fixed-term contract with a view to becoming...

  • Application Support Analyst

    9 hours ago

    Sydney, Australia Latitude IT Full time

    Excellent Application Support Team in Sydney - Leverage your tech skills in Networking & SQL - Fantastic opportunity to level-up your app support career Our client is seeking an Application Support Analyst to join their growing support team due to a promotion. You will work in an extremely collaborative environment with exciting opportunities to get...

  • Application Support Analyst

    2 days ago

    Sydney Central Business District, Australia Talent International Full time

    **Job Details**: **Location** Sydney CBD **Salary** AU$105000.00 - AU$125000.00 per annum **Job Type** Full Time **Ref** BBBH96139_1669117202 **Contact** Alex Nguyen **Posted** about 21 hours ago **An innovative and growing financial organisation is seeking a Application Support Analyst to join their team on a permanent basis.** You will join a...

  • Application Support Analyst

    2 days ago

    Sydney, Australia Austcorp Executive Full time

    **The Client**: An Australian owned and operated construction company, a well respected and award winning Business operating across Queensland, New South Wales and Melbourne **Desired Skillset**: **Qualifications/Experience for Applications Support Analyst role**: - Business skills and technical IT knowledge - Experience in customizing systems through SQL...

  • Application Support Analyst

    2 weeks ago

    Sydney, Australia GoTech Solutions Pty Ltd Full time

    Key Responsibilities: - Good working knowledge in RP2.4 version or above. - Experience in managing Web connect, Recs, Gems, STL Fetch and Matching Service. - Responsible to troubleshoot/resolve incidents and business support item. - Participate in technical reviews at appropriate stages of development. - systems support, security reviews, & maintenance...

  • Application Analyst

    9 hours ago

    Sydney, Australia HAYS Full time

    Application Analyst **Your new company** Hays has partnered with a growing financial institution which is based in Northern Sydney. **Your new role** This is an Application Analyst role in which you'll be responsible for taking ownership of some of their core business systems. This role works closely with their Head of IT and Software Engineers to...

  • Application Support Analyst

    2 weeks ago

    Sydney, Australia Toll Group Full time

    Company Description **About Toll Group** **Job Description**: **Location**:Sydney Olympic Park, Homebush New opportunity for a proactive and motivated **Application Support Analyst **to join our Workforce Management team, where you will serve as the technical contact person and expert in relation to the UKG Workforce Dimensions platform and associated...

  • Application Support Analyst

    9 hours ago

    Sydney, Australia Experis Full time

    My client is a reputable FMCG company with a strong track record of distributing food and alcoholic beverages to Australian households for over 25 years. They are currently seeking an Application Support Analyst to join their team on a full-time basis at their Western Sydney head office. **Responsibilities include**: - Provide support and expert advice...

  • Trading Applications Support Analyst

    3 weeks ago

    Council of the City of Sydney, Australia Anton Murray Consulting Full time

    Sydney Asset Management Contract or Temporary Our client is a large, diverse financial services firm seeking a Trading Applications Support Analyst to join their Sydney office, working with a global production support team, responsible for day-to-day production regional support for Capital Markets Brokerage Trading Applications – 9m initial...

  • Application Analyst

    2 days ago

    Sydney, New South Wales, Australia Jacobian Full time $80,000 - $120,000 per year

    The Applications Analyst plays a key role in the successful deployment of Jacobian's structured reporting solution, Fluency for Imaging (FFI).You will develop a deep understanding of the application and guide radiology organisations through an optimised, efficient workflow design that maximises the value of FFI and its fully integrated AI technologies.Lead...