Trading Applications Support Analyst

3 weeks ago

Council of the City of Sydney, Australia Anton Murray Consulting Full time

Sydney

Asset Management

Contract or Temporary

Our client is a large, diverse financial services firm seeking a Trading Applications Support Analyst to join their Sydney office, working with a global production support team, responsible for day-to-day production regional support for Capital Markets Brokerage Trading Applications – 9m initial contract.

Scope of Work

Asset Servicing, Capital Markets for Brokerage Production Maintenance and Support organization is looking for an Analyst, Production Support who can work independently, responsible for working with a global production support team, responsible for day-to-day production regional support for Capital Markets Brokerage Trading Applications. Brokerage Production maintenance and Support organization is responsible for 24×7 production support across globe (APAC, EMEA (Europe, Middle East & Africa) and North America) for various Capital Market applications. This role is part of a global support team in a in a follow the sun model.

Key Responsibilities

- Brokerage Production Support Analyst has responsibility for the technical and functional desk support across multiple technologies used by Brokerage Capital Market application.

- This role will support our business and operations partners and clients and will liaise with upstream and downstream application teams.

- The ideal candidates will have excellent communication skills and a solid understanding of various technologies in a financial institution, including trade applications.

- Some night/weekend work may be required sometimes. Candidates should be available Monday – Friday along with expectations of escalation from the business and/or team members.

- The Candidate is expected to be located in Sydney and work on the trading floor at the Sydney office a minimum of 4 days a week.

- The candidate needs to have a good understanding of functional expertise in brokerage or any other OMS (Order Management System) trading support function.

Required Experience

- Experience working in Onsite/Offshore model in particular supporting APAC, UK and US business lines

- Experience in incident management, understanding of ticket workflows and use of escalation. Experience with ServiceNow/ITIL Methodologies is mandatory.

- Works closely with other technology teams such as Development, Vendors, Infrastructure, and other software support teams.

- Excellent oral and written communication skills are required – Ability to speak to traders confidently

- Highly flexible and adaptable to change with Effective communication and interpersonal skills.

- Problem resolution in an analytical and logical manner, to troubleshoot root cause and resolve production incidents.

- Be able to work in a stressful environment

This position will pay a great hourly rate [variable based on prior Trading Applications Support Analyst experience], and you will be employed as an on-site contractor via Anton Murray Consulting on-site with our client.

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