Project Officer

2 days ago

Brisbane, Australia Residential Tenancies Authority Full time

These Project Officer roles will support our projects and initiatives aimed at achieving the RTA's Strategic Plan, RTA Roadmap, and CX Action Plan. The CX Division delivers front-line customer services to the Queensland renting community across four multi-disciplinary teams.
The Project Officers will assist the CX Project Lead or Workforce Optimisation Manager to successfully deliver projects on-time, on-budget, and in-line with the objectives and outcomes of the RTA's portfolio and Strategic Plan.
Project Officer, Customer Experience Project Team - 2 positions available
- A track record developing program/project documentation, reporting, and information and governance
- Demonstrated experience in coordination, support and delivery of specialised and specific work packages and project activities
- Experience in providing secretariat services to project boards and committees
- Proven ability to contribute to and promote a culture of excellence within the Project Delivery team and organisation

Project Officer, Workforce Optimisation Team - 1 position available
- Demonstrated proficiency using or delivering workforce management or contact centre technology
- Experience in Genesys or a similar omnichannel contact centre software system will be highly regarded
- A track record developing program/project documentation, reporting, and information and governance
- Experienced in coordinating, supporting, and delivering specialized and specific work packages and project activities
- The capability to provide secretariat services to project boards and committees
- The ability to contribute to and promote a culture of excellence within the Project Delivery team and organisation

**What we offer is**:

- Once established in the role, the flexibility to work from home up to 60% of the time
- Beautifully designed offices at Midtown Centre on Mary Street, Brisbane CBD
- A rewarding role where what you do makes a significant impact to our community
- A highly supportive culture that values and contributes to team success
- An employee Health & Wellbeing program that encompasses our four pillars of wellbeing - financial, mental, physical, and social

If you prefer to be considered for a particular position, please indicate your preference in your cover letter.
- Cover Letter - Maximum of 2 pages outlining how and why your skills and experience are suited to this position, specifically relating to the functions outlined within the Your Key responsibilities section of the position description and the vision, results and accountability indicators for the leadership competencies outlined in the Leadership Competencies for Queensland Framework
- Resume
- 2 referees.

For further information on what your cover letter should contain, please refer to the Additional information for applicants document attached.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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