Receptionist

2 weeks ago

Melbourne City Centre, Australia Court Services Victoria Full time

**SCV**

The Supreme Court of Victoria is the highest court in Victoria and comprises the Court of Appeal and the Trial Division. The Court deals with major criminal and civil matters, plus appeals against decisions of lower courts.

The Supreme Court of Victoria recognises that its people are integral to its ability to meet and exceed community expectations and to achieve its goal of being an outstanding superior court. We continually strive to create a high-performance workplace that is characterized by creativity, innovation, flexibility, and quality delivery.

Funds in Court (FIC) is a division of the Supreme Court of Victoria that assists the Senior Master to administer the funds held in Court. The Senior Master is supported by the FIC Judicial Registrar, currently Judicial Registrar Woronczak.

**About the Role**

The Receptionist is responsible for being the first point of contact for all enquiries to Funds in Court (FIC). As the first point of contact, this role must establish and strengthen effective networks and relationships ensuring timely, appropriate and efficient communication links with internal and external stakeholders.

Key accountabilities include:

- Performing client and telephone reception duties, directing enquiries to the appropriate section and officer within FIC. This includes: Promptly vetting and assessing telephone inquiries, dealing with inquiries at first instance, assessing significance, judging priorities and status and referring only those inquiries which need be referred to relevant officers in priority order.
- Being responsible for providing appropriate response to internal and external queries including providing general information about FIC

**About You**
- Experience of a call management and telephone control system (TouchPoint would be an advantage)
- Proven ability to perform all aspects of receptionist duties
- Excellent telephone manner, in particular experience in working with people who may have an Acquired Brain Injury (ABI) Intellectual Disability and people with Mental Health issues.

**How to apply**
- resume
- a short cover letter

**Other information**

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

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