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Our purpose is to keep Victorians energy safe and ensure energy is used confidently. Through education, regulation and enforcement, we work to ensure that energy safety, supply and efficiency are a priority in Victoria and something our customers can be confident in. Our people come from a wide range of professions with diverse skills and experience driving the success of Energy Safe Victoria.
**About the opportunity**
We have an exciting permanent part-time opportunity for a Receptionist to play a vital role in creating a welcoming and professional environment for all Energy Safe's staff, callers, and visitors. With a focus on excellent customer service, this role involves daily management of the reception area, ensuring it runs efficiently and creates a positive front-of-office experience.
**Key accountabilities**:
- Greet and assist visitors, announcing their arrival to relevant staff member to coordinate office access.
- Maintain upkeep of the reception area and lounge, common areas such as the main kitchen, meeting rooms and kitchenette.
- Maintain office security by following established procedures around visitor sign-in, issuing and tracking security passes to staff.
- Manage daily incoming and outgoing mail and courier deliveries, ensuring these are logged and ready for collection from the mail cupboard
- Order and maintain inventory of stationery and supplies for the office, main kitchen and meeting room kitchenette.
- Provide general procurement and administrative support such as raising purchase orders and invoice review.
- Monitor and assist Business Services on ServiceNow requests.
- Assist with handing out and collection of vehicle keys and all other office keys kept at reception.
- Review and ensure currency of reception process and procedures.
- Provide coverage for the other receptionist during periods of leave, lunch breaks or other absences.
- Assist with general administrative/ad hoc tasks as directed by management.
**To be successful, you'll have**:
- Proven experience in a reception, customer service, administration, and/or similar roles.
- Proficiency with a range of office equipment (such as printers, laminating machine, and document binder), phone systems (Microsoft Teams) and Microsoft Office suite (MS Word, Excel, and PowerPoint).
- Excellent verbal and written communication skills.
- Effective interpersonal skills, with ability to deal with diverse stakeholders, in person or over the telephone.
- Exceptional time management, organisational skills, and ability to multi-task.
- Strong administrative skills, record keeping and attention to detail.
- Demonstrated ability to use your initiative to effectively respond to situations as they arise.
- Proven reliability to work effectively with mínimal supervision, as well as part of a team.
**How to apply**
- Energy Safe Victoria values the unique backgrounds, experiences, and contributions that each person brings to our organisation and welcomes and celebrates diversity. Our aim is to create a workforce that reflects the diversity of the community that we are here to protect. We invite you to talk to us about any preferences or adjustments you may value or require to either the recruitment process or the role itself. If you identify as a person with disability, please let us know how we can provide additional support._
**Applications close at midnight 9th February 2025.
