Workforce Analyst

1 week ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**Workforce Analyst**

**Grade 7/8,Ongoing Full Time Opportunity**

**Health and wellbeing benefits such as access to our EAP and Fitness Passport**

Are you experienced and passionate about working with big data?

Are you looking for an exciting new opportunity to collaborate with key stakeholders, to inform strategic people planning and workforce business decisions for the department?

If you answered yes to both questions then this is the role for you.
***
An exciting opportunity has become available for an experience and qualified Workforce Analyst to join the Department of Customer Service in our People & Culture, Strategy & Analytics team. This is a great opportunity to join an inspiring and successful team.

**About this role**

This role will enable leaders to make data driven decision regarding the Department of Customer Service workforce.

You will find creative ways to extract, merge data sets and present data, including ensuring an inclusive approach to the way in which information is accessible to a diverse audience.

**In this role you will be**:

- Involved in the development of a suite of regular reports on corporate Key Performance Indicators and Business Metrics for key senior stakeholders.
- Responsible for developing analytics within the constraints of the existing workforce systems, statutory and government reporting requirements to meet the needs of the Department
- Responsible for driving automation by facilitating the transition of more HR data onto the Corporate dashboards

**To be successful in this role you will demonstrate**:

- A customer-centric mindset with experience in statistical analysis, reconciliation and interpretation of workforce data and insights.
- Ability to work autonomously with a high level of attention to detail
- Strong excel skills and proven ability working with large datasets
- Strong communication skills and proven ability in stakeholder management at all levels
- HR background with a good understanding of workforce management systems would be favourable but not essential
- Extracting data from SAP and experience using Analysis for Microsoft Excel and Power BI would be favourable but not essential

**How to Apply**:
Please submit your up to date resume which clearly details your relevant skills and experience to this position.

Salary Grade 7/8, with the base salary for this role starting at 99,431 base plus superannuation

**Closing Date: Tuesday 16th August 9:59am**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**Our Commitment to Diversity, Inclusion & Flexibility**

We are committed to diversity, inclusion, and new ways of working.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

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