Workforce Analyst

Job No: 677470

Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Melbourne - Inner Suburbs & CBD

Max Term Full Time

Call Centre, Human Resources & Training, Insurance

Pay Band 4

• Brisbane, Sydney OR Melbourne CBD location/hybrid working
• Enhance productivity and operational efficiency by using best-practice Workforce Management principles and contributing to continuous improvement initiatives
• Support Operations Leaders to manage FTE and operating budgets by providing recommendations and creating FTE solutions that deliver within budget
• 12 month role

About the Role:
The Workforce Analyst works as part of the Reporting & Insights Initiative team within Insurance Operations.  This role is responsible for working with the Insurance Operations Leaders to understand their strategy and deliver optimised resourcing plans to ensure service levels are met whilst balancing cost, customer and people outcomes, using best practice Workforce Management principles.

What You'll Do:

• Work with the Operations Support Leader & Reporting & Insights Initiative Lead to establish and implement frameworks and supporting practices to assist Insurance Operations team with resource planning to deliver effective outcomes
• Work with Operations Support Leader to ensure effective utilisation of Operations Support function to ensure work and resources are planned and balanced across Insurance Operations
• Work collaboratively with Leaders across Insurance Operations to understand and deliver a resourcing plan enabling key and prioritised workloads and SLA's to be met
• Work with the Reporting & Insights Initiative team and productivity tool to create accurate workload, service level and FTE requirement forecasts on a weekly and monthly basis
• Assist Operations Leadership Team to manage demands of projects outside of Operations, where SME capability is required in addition to BAU requirements.

 What You'll Bring:

• Minimum 2 years' experience in workforce management or business analysis orientated role, in an autonomous environment with a geographically dispersed team (mandatory)
• Minimum 3 years working in financial services (preferably insurance)
• Experience building successful business relationships with and influencing First Line and Business Leader stakeholders
• Working knowledge of Workforce Planning practices and methodology including Insurance Operations, key metrics and factors that influence them
• Proficient in building Tableau Reporting Dashboards, Power BI, write SQL scripts and have intermediate-advanced Excel skills.

What You'll Enjoy:

Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Performance-based bonuses and Suncorp shares for eligible employees
• Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits:

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided.

Advertised: 05 Nov 2025 AUS Eastern Daylight Time

Applications close: 19 Nov 2025 AUS Eastern Daylight Time

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