Workforce Planning Senior Analyst

Senior Workforce Planning Analyst

You are an advocate of the importance of workforce management and productivity improvement within a business
You are passionate about data and have high level of analytical and data intelligence

See yourself in the team

Chief Operations Office (COO) is responsible for servicing multiple brands within the Group internationally, delivering a highly flexible operations environment, outstanding customer experiences and better risk outcomes. This is achieved through end-to-end process management, use of innovative new technologies and a cross-skilled, capable workforce.

The Strategy and Performance (S&P) team contribute to the strategy by providing leadership and governance on the COO's strategic agenda, ensuring the health of all the programs in our portfolio, managing strategic workforce planning, as well as giving operational support to our customer-facing business counter parts.

The Strategic Workforce Planning team is responsible for long- and short-term forecasting, scheduling, real-time support, WFM system maintenance and Future Workforce.

Do work that matters:

We are looking for a Senior Analyst, Workforce Planning and Forecasting to:

Source and transform data to help build and run a timely and accurate volume forecast
Deliver actionable insights to contribute to the optimisation of our workforces, our customers' experience and enable business leaders to make data-driven decisions.
Enable and empower leaders to create a flexible workforce to keep up with the ever-changing needs and expectations of our customers
Use data and advance analytics technique to identify opportunity to innovate, optimise workforces and processes and continuously improve
Embed workforce planning practices in the businesses we support and provide insights to enable data-driven decision-making.
Support the development of new analytical solutions and application of advanced techniques. Identify opportunities to improve own capabilities and demonstrate creativity and ingenuity when tackling complex problems.
Act as a trusted advisor and help to address and solve for key business problems
Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people

What will set you up for success?

Strong demonstrated experience in data analysis, forecasting and workforce planning
Strong stakeholder management experience, with the ability to support with requirements definition, report scope and planning

We're interested in hearing from people who have:

Experience in predictive modelling, time series forecasting (ARIMA, STL, ETS), A/B testing, spatial analytics, workforce optimisation (linear programming)
Display an understanding of quantitative activities such as scenario forecast modelling and workforce analytics to generate actionable value-add insights from complex data
Experience with large data sets and data analysis tools such as SQL, SAS
Hold a relevant tertiary qualification or industry experience (computer science, statistics, mathematics, workforce planning, contact centre or related disciplines)
Possess knowledge of Financial Services industry and/or Banking Operations (would be highly regarded)

At CommBank, we are committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a values driven organisation, we nurture and support our people through focusing on skill and talent development, collaboration, flexibility and internal promotion.

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date: 06/03/2023

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