Technology Assurance Manager, Anz Plus

**Req ID**: 86738
**Department**: AR ANZx Monitor, Automate and Control
**Division**: Australia Retail
**Location**: Melbourne
About Us
At the heart of ANZ Plus is a talented, high-performing team with big ideas. We’re building products, services and experiences that will not only provide our customers with enhanced banking functionality but empower them to make better financial decisions and improve their financial wellbeing.
About the Role
ANZ’s Customer Migration Program is an exciting transformative program for ANZ. Preparing for bank-led migration is a critical enabler of Australia Retail’s future state and integral to making ANZ Plus a success. Migrating customers to ANZ Plus offers them access to our leading financial wellbeing tools and modern banking propositions. For us at ANZ it is also an important part of our multi-year transformation program, contributing to simplifying our business and reducing costs.
As an Assurance Manager in our Customer Migration Program, you’ll play a key role in leading risk identification and assessment of end-to-end risks across an impactful delivery program. Working alongside partners and stakeholders in Customer Migration, ANZ Plus, ANZ Retail, Technology partners, Suncorp, and others, you will connect the dots across multiple teams to ensure the continued success of scaled customer migration to ANZ Plus. To be successful in this role, you need to have demonstrable experience in risk management, assurance activities, and project delivery.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn, and grow.
**Role Type**: Permanent
**Role Location**: Docklands, Melbourne
**Work Hours**: Full time
What could your day look like?
As an Assurance Manager supporting the technology stream, you will:
Work closely with Bank Led Migration Stream leadership, Product Owners, Journey Experts and your assurance colleagues in the identification, assessment and management of risks and issues
Embedding risk awareness and escalation and recording of risk information as needed
Risk & Controls Assessment - ensuring sound documentation of risk information across the portfolio for introduced risk
Coordinating and managing end-to-end risk workshops, to produce risk assessments
Use your strong communication and presentation skills to connect with stakeholders across impacted business segments
Supporting the teams with compliance obligations management
Enhancing risk reporting and ensuring material decisions are captured
Leverage confluence to meet our risk reporting requirement and ensure visibility of Non-Financial Risk with all key stakeholders
Bring creativity by challenging what’s possible whilst keeping the safety and financial wellbeing of our customers at our core
Develop a strong understanding of the teams’ needs and priorities to ensure risk and compliance is built into feature design.
What will you bring?
For this role you should ideally have experience in identifying and managing non-financial risks related to the customer journey or customer experience. Experience in assurance activities at ANZ will also be well regarded.
To grow and be successful in this role, you will ideally bring the following:
**Risk management**: Proven experience in risk management, assurance or operational excellence, ideally supporting project assurance or risk delivery changes especially as it relates to technology delivery and data governance
**Technology**: Technology domain specific experience including Cloud, cyber security, technology processes and big data
**Data**: Understanding of data management specific to the financial industry
**Stakeholder management**: The ability to identify, understand and anticipate the needs of those who can affect or be affected by the program
**Influencing**: The ability to gain the commitment of others through a range of techniques
**Relationship building**: The ability to build and nurture relationships, both internally and externally, to maintain and foster mutually trusting and empathetic connections
**Critical thinking**: The ability to use logic and reasoning to analyse, evaluate and synthesize a range of information to understand an opportunity or challenge
Excellent communication skills, ability to identify articulate and communicate risk findings
Must be able to work successfully in a complex, sometimes ambiguous environment as part of a small team.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different