Nab Customer Service Specialist

3 days ago

Melbourne City Centre, Australia HAYS Full time

NAB Contact Centre - 12 month assignment. Paying $32.69 per hour + Super with extension & perm opportunities.

**Your new company**

**This is your opportunity to be a part of NAB where you get to define your career path.**
**You get to make a real difference to the communities and are rewarded and recognised for the value you bring. NAB is a diverse and inclusive workplace with lots of opportunities.**
***
**Here’s a place for you to grow**

**Your new role**
As a Customer Support Advisor for NAB your main responsibilities will include:

- Providing exceptional customer service and tailored solutions for overdue accounts via inbound & outbound calls
- Discussing potential hardship arrangements and ideal payment methods for customers
- Educating the customer on services which they can use to help them better manage their accounts.

Your working week will be from Mon - Fri between 8 am - 8pm and occasional Saturdays

This is a rotating roster with 8 hour shifts. The role pays $32.69 per hour + Super

This role has compulsory 7 weeks Full time training from office. It is expected that you are available for the entirety of this training period.

**What you'll need to succeed**
To be considered for this role, you will have the following:

- Excellent verbal and written communication skills and a good understanding of customer needs.
- Previous customer service experience
- Strive to deliver excellent customer service and are customer centric
- Previous Call centre & Collections experience - Desirable

You will be required to complete an online test to ensure the key competencies in the role are addressed. These include, attention to detail, adaptability, resilience and empathy.

**What you'll get in return**

***
In exchange for your commitment, you will be offered extensive training, a great opportunity to learn and develop new skills while enabling you to build a rewarding career within NAB.

NAB strives to deliver exceptional outcomes that push the limits and expectations of their employees.

**What you need to do now**

**LHS 297508** #2759268

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