Nab Customer Service Specialist

7 days ago

Melbourne City Centre, Australia HAYS Full time

NAB Contact Centre - 12 month assignment. Paying $32.69 per hour + Super with extension & perm opportunities.

**Your new company**

**This is your opportunity to be a part of NAB where you get to define your career path.**
**You get to make a real difference to the communities and are rewarded and recognised for the value you bring. NAB is a diverse and inclusive workplace with lots of opportunities.**
***
**Here’s a place for you to grow**

**Your new role**
As a Customer Support Advisor for NAB your main responsibilities will include:

- Providing exceptional customer service and tailored solutions for overdue accounts via inbound & outbound calls
- Discussing potential hardship arrangements and ideal payment methods for customers
- Educating the customer on services which they can use to help them better manage their accounts.

Your working week will be from Mon - Fri between 8 am - 8pm and occasional Saturdays

This is a rotating roster with 8 hour shifts. The role pays $32.69 per hour + Super

This role has compulsory 7 weeks Full time training from office. It is expected that you are available for the entirety of this training period.

**What you'll need to succeed**
To be considered for this role, you will have the following:

- Excellent verbal and written communication skills and a good understanding of customer needs.
- Previous customer service experience
- Strive to deliver excellent customer service and are customer centric
- Previous Call centre & Collections experience - Desirable

You will be required to complete an online test to ensure the key competencies in the role are addressed. These include, attention to detail, adaptability, resilience and empathy.

**What you'll get in return**

***
In exchange for your commitment, you will be offered extensive training, a great opportunity to learn and develop new skills while enabling you to build a rewarding career within NAB.

NAB strives to deliver exceptional outcomes that push the limits and expectations of their employees.

**What you need to do now**

**LHS 297508** #2759268

  • Nab 2025 Technology Starcamp Program

    3 days ago

    Melbourne City Centre, Australia NAB Full time

    NAB 2025 Technology StarCamp Program - Job number: 800661 - Primary position location: VIC- Melbourne CBD - Category: Cyber Security - Category: Data & Analytics - Category: Data Engineering **Show More** - Work type: Fixed term Full time - Closing at: Jun 1 2025 - 23:55 AEST **Favourite** LI-DNI Join NAB’s intensive 10-week StarCamp Internship,...

  • Advisor Nab Connect Servicing

    17 hours ago

    Melbourne, Australia NAB Full time

    Advisor NAB Connect Servicing - Job number: 801079 - Primary position location: VIC- Melbourne inner - Category: Call Centre/Contact Centre - Work type: External - Work type: Permanent Full time - Closing at: Jul 11 2025 - 23:55 AEST **Favourite** **Advisor NAB Connect Servicing** **Join our dynamic, high performing team in Docklands and become part of an...

  • Advisor Nab Connect Servicing

    3 days ago

    Melbourne, Australia NAB Full time

    Advisor NAB Connect Servicing - Job number: 799764 - Primary position location: VIC- Melbourne inner - Category: Business Banking - Work type: Permanent Full time - Closing at: Apr 25 2025 - 23:55 AEST **Favourite** **We are customer obsessed** In the role of Advisor - NAB Connect Servicing you take ownership of customer issues and resolve them with...

  • Advisor Nab Connect Servicing

    2 weeks ago

    Melbourne, Australia NAB Full time

    Advisor NAB Connect Servicing - Job number: 799764 - Primary position location: VIC- Melbourne inner - Primary position location: VIC- South East region - Category: Business Banking - Work type: Permanent Full time - Closing at: May 2 2025 - 23:55 AEST **Favourite** Join our dynamic, high performing team in **Knox** and become part of an industry leading...

  • Nab Business Customer Service Advisor

    1 week ago

    Melbourne City Centre, Australia HAYS Full time

    Join NAB's Docklands HQ and unlock your full potential - APPLY NOW! **WHY NAB?** NAB creates employees who thrive when achieving great results for the customer, the brand and themselves. **Your new role** ***Join a team of dedicated superheroes revolutionising customer service whilst driving the growth and success of NAB's business and its...

  • Everyday Banking Specialist

    1 day ago

    Melbourne City Centre, Australia NAB Full time

    Everyday Banking Specialist - Job number: 798258 - Primary position location: VIC- Melbourne CBD - Category: Retail/Consumer - Work type: Permanent Full time - Closing at: Jan 28 2025 at 23:55 AEDT **Favourite** As the **Everyday Banking Specialist,** you will work with and support high-value customers nationally. In this role, you will pro-actively...

  • Manager, Customer Services Capability

    1 week ago

    Melbourne City Centre, Australia NAB Full time

    Manager, Customer Services Capability - Job number: 801268 - Primary position location: VIC- Melbourne CBD - Category: Banking & Financial Services - Work type: Permanent Full time - Closing at: Jun 18 2025 - 23:55 AEST **Favourite** - **Opportunity located in Melbourne**: - **Use your expertise to drive positive outcomes for NAB Group and our...

  • Nab Customer Service Advisor

    5 days ago

    Melbourne City Centre, Australia HAYS Full time

    **Your new company**: This is your opportunity to be a part of NAB where you get to define your career path. You get make a real difference to the communities and are rewarded and recognised for the value you bring. NAB is a diverse and inclusive workplace lots of opportunities. Here’s a place for you to grow! **Your new role**: As a Customer Support...

  • Merchant Retention Specialist

    2 weeks ago

    Melbourne City Centre, Australia NAB Full time

    Merchant Retention Specialist - Job number: 799212 - Primary position location: VIC- Melbourne CBD - Category: Business Banking - Category: Call Centre/Contact Centre - Work type: Permanent Full time - Closing at: Mar 21 2025 - 23:55 AEDT **Favourite** **Merchant Retention Specialist** - **Provide expert advice and help strengthen our ability to retain...

  • Customer Service Specialist

    5 days ago

    Melbourne City Centre, Australia HAYS Full time

    **NAB** **Customer Service Specialist** **Your new role**: Join the NAB Assist team and provide customers with exceptional customer service providing tailored solutions for overdue accounts! Paying $32.69ph + Super, This role is based in the stunning Docklands just behind southern cross station. You will be required to work Monday-Friday, full time between...