Conference & Events Services Executive

**Company Description**
Sofitel Melbourne On Collins stands as the pinnacle of luxury in the heart of Melbourne's vibrant city center. Combining French elegance with modern luxury, we offer unparalleled experiences for our guests, from exquisite dining to immersive cultural events.

Experience unparalleled luxury at the prestigious Paris End of Collins, nestled in the heart of Melbourne's vibrant theatre and business districts. Our exquisite 5-star hotel features 363 rooms, each offering breathtaking views of the iconic Melbourne skyline.

**Elegantly Chic Venue Spaces**:

- Explore our collection of 12 elegantly chic and versatile venue spaces tailored to meet your every need. Whether hosting grand events for up to 1,000 guests in our prestigious Grand Ballroom or conducting intimate executive meetings, each space is meticulously crafted to surpass expectations.

**Restaurants, Bars & Events venues**:

- ** No35 Restaurant**: Indulge your senses with sophisticated modern dining infused with vibrant contemporary French flair at No35 restaurant.
- ** Atrium Bar on 35**: Discover refined exclusivity as you savor unique signature cocktails amidst an elegant ambiance at Atrium Bar on 35.
- ** Club Lounge**: Immerse yourself in an elevated French joie-de-vivre experience at our exclusive Club Lounge, reserved for our esteemed club guests.

Join our dynamic team and play a key role in delivering seamless and memorable events. This role involves coordinating conferences and events from confirmation through to post-event follow-up, ensuring exceptional client satisfaction. You will manage event documentation, liaise with internal stakeholders and clients, support event operations, and assist with walk-in enquiries.

Key responsibilities include:

- End-to-end event planning and coordination
- Preparing event orders and communication plans
- Liaising across departments and with clients
- Supporting promotional activities and lead qualification
- Maintaining client databases and producing correspondence
- Conducting site inspections, briefings, and follow-ups
- Selling hotel services and identifying new business opportunities

Weekend and evening shifts may be required. Ideal for someone with strong organisation, communication, and customer service skills in the hospitality or events industry.
**Qualifications**
- Previous experience in a similar Conference & Events role within a **l**uxury hotel or 5-star hospitality environment
- Proven track record of successfully planning and coordinating events from enquiry to execution
- Strong working knowledge of hotel systems (e.g., Opera, Delphi, or similar events management software)
- Excellent verbal and written communication skills, with a professional and client-focused manner
- Demonstrated ability to manage multiple events and priorities in a fast-paced environment
- Passion for delivering memorable guest experiences with meticulous attention to detail
- Confidence in selling and upselling hotel services

**Additional Information**
Benefits and Perks:
Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

**We offer our Heartists**:

- Build a career with the largest hotel group in the Pacific
- Central accessible location in Melbourne's CBD
- Laundered uniforms
- Complimentary hotel stay package for your work anniversary
- Worldwide employee and family and friends benefits at Accor Hotels