Claims Assist

1 week ago

West Perth, Australia Royal Automobile Club of WA Full time

Generous benefits including product discounts, free roadside assistance and more
- Local West Perth office and work from home 50% of the time
- Training starts on 4th August 2025, fully paid training

Our vibrant contact centre is based in the hub of RAC in West Perth. Your role as a Customer Service / Claims Specialist is to provide outstanding service to our members during their time of need. We are looking for people to commence training on Monday 4th August 2025.

Location: West Perth offices & work from home 50% of the time

Working hours: 37.5 hours per week

Shifts: Seven day roster - between the hours of 7.00am - 8.30pm Mon-Fri and 8.30am-5.00pm Sat-Sun

Flexibility: Option to move to a compressed 9-day fortnight after probation (6months). A compressed 9-day fortnight allows you to work your 75hours per fortnight over 9days instead of 10

Training: You’ll be set up for success with 8 weeks of in-depth structured training Mon-Fri, and then move into a rotational shift pattern

Team: Working for an Insurance market leader you will be working with collaborative, supportive and likeminded individuals, with leaders who focus on your career development

The role:

- Delivering an exceptional service to members, third parties and service providers on claim lodgements and enquiries via multiple channels
- Determining policy coverage and setting clear expectations for members
- Provide empathy to members in difficult and vulnerable situations
- Receive inbound claims calls while using multiple computer systems simultaneously
- Process data and complete various admin tasks
- Contribute to business improvements via our continuous improvement and innovation channels

About you:

- Previous experience in a customer service role and a genuine passion for helping people
- Excellent communication skills
- Strong attention to detail
- Ability to display empathy and resilience during difficult conversations
- Embrace and participate positively in change
- Commitment to putting members at the centre of everything you do
- Must be able to work across a seven-day roster. Monday to Friday 7:00am - 8:30pm and Saturday and Sunday 8:30am - 5:00pm

What we can offer you:

- A workplace culture where our people feel valued, respected and empowered
- Work in flexible ways that meet work/life commitments and support wellbeing
- Be part of a purpose led organisation that gives back to the WA community
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- Opportunities for community engagement and corporate volunteering

Applications Close COB Friday 11th July 2025

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