Claims Assist

2 days ago

Perth, Western Australia RAC WA Full time $60,000 - $80,000 per year
  • Generous benefits including product discounts, free roadside assistance and more
  • Local West Perth office and work from home 50% of the time
  • Training starts on 3rd November 2025

Our vibrant contact centre is based in the hub of RAC in West Perth. Your role as a Customer Service / Claims Specialist is to provide outstanding service to our members during their time of need. We are looking for people to commence training on
Monday 3rd November 2025.
Location:
West Perth offices & work from home 50% of the time

Working hours:
37.5 hours per week

Shifts:
Seven day roster – between the hours of 7.00am - 8.30pm Mon-Fri and 8.30am-5.00pm Sat-Sun

Flexibility:
Option to move to a
compressed 9-day fortnight
after probation (
6months
). A compressed 9-day fortnight allows you to work your 75hours per fortnight over 9days instead of 10

Training:
You'll be set up for success with 8 weeks of in-depth structured training Mon-Fri, and then move into a rotational shift pattern

Team:
Working for an Insurance market leader you will be working with collaborative, supportive and likeminded individuals, with leaders who focus on your career development

The role:

  • Delivering an exceptional service to members, third parties and service providers on claim lodgements and enquiries via multiple channels
  • Determining policy coverage and setting clear expectations for members
  • Provide empathy to members in difficult and vulnerable situations
  • Receive inbound claims calls while using multiple computer systems simultaneously
  • Process data and complete various admin tasks
  • Contribute to business improvements via our continuous improvement and innovation channels

About you:

  • Previous experience in a customer service role and a genuine passion for helping people
  • Excellent communication skills
  • Strong attention to detail
  • Ability to display empathy and resilience during difficult conversations
  • Strong computer literacy and ability to use many applications at once whilst having conversations
  • Embrace and participate positively in change
  • Commitment to putting members at the centre of everything you do
  • Must be able to work across a seven-day roster. Monday to Friday 7:00am – 8:30pm and Saturday and Sunday 8:30am – 5:00pm

What we can offer you:

  • A workplace culture where our people feel valued, respected and empowered
  • Work in flexible ways that meet work/life commitments and support wellbeing
  • Be part of a purpose led organisation that gives back to the WA community
  • An environment that values ongoing career development
  • Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
  • Opportunities for community engagement and corporate volunteering

Applications Close COB Monday 13th October 2025.
Please note:
We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
#BetterJourneysRAC

  • Claims Assist

    1 week ago

    Perth, Western Australia RACWA Full time $60,000 - $80,000 per year

    Generous benefits including product discounts, free roadside assistance and moreLocal West Perth office and work from home 50% of the timeTraining starts on 3rd November 2025Our vibrant contact centre is based in the hub of RAC in West Perth. Your role as a Customer Service / Claims Specialist is to provide outstanding service to our members during their...

  • Claims Assist

    2 days ago

    Perth, Western Australia Royal Automobile Club of WA Full time $60,000 - $90,000 per year

    Generous benefits including product discounts, free roadside assistance and moreLocal West Perth office and work from home 50% of the timeTraining starts on 3rd November 2025Our vibrant contact centre is based in the hub of RAC in West Perth. Your role as a Customer Service / Claims Specialist is to provide outstanding service to our members during their...

  • Claims Consultant

    1 week ago

    Perth, Western Australia Strata Community Insurance Full time $60,000 - $120,000 per year

    At Strata Community Insurance, we've spent decades delivering tailored insurance solutions that protect Australia's strata communities. As a privately owned specialist insurer, we are known for our deep expertise, reliable service, and strong industry partnerships.We're now looking for a proactive and experienced Claims Consultant to join our growing WA...

  • Claims Consultant

    2 weeks ago

    Perth, Western Australia CHU Underwriting Agencies Pty Ltd Full time $90,000 - $120,000 per year

    So many reasons to CHUse CHUWe're Australia's first and leading Strata Underwriting agency, with a commitment to leading the way in our industry, through focusing on Artificial Intelligence & Technology, Diversity & Inclusion and Environmental Sustainability.A career at CHU is a career of opporCHUnity. The opportunity to create, innovate and grow. When you...

  • A&H Claims Examiner

    1 week ago

    Perth, Western Australia Chubb Full time $76,000 - $84,000 per year

    Job DescriptionChubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual...

  • Claims Officer

    7 days ago

    Perth, Western Australia Training Alliance Group Full time $60,000 - $90,000 per year

    Ready to make a real impact while building your career? Training Alliance Group is looking for meticulous and driven Claims Officers to join our team.In this vital role, you will ensure every claim is accurate, timely, and fully compliant, helping us uphold the integrity of our funding arrangements and support quality employment outcomes for our...

  • Claims Support Consultant

    3 days ago

    Perth, Western Australia Strata Community Insurance Full time $60,000 - $80,000 per year

    At Strata Community Insurance, we have decades of experience delivering insurance solutions to protect strata communities. As a privately owned business, we are a trusted leader in the strata insurance industry, delivering reliable and expert service.We believe in fostering an environment where everyone feels valued, empowered, and supported in their growth....

  • Team Leader, Claims

    1 week ago

    Perth, Western Australia RAC WA Full time $80,000 - $120,000 per year

    With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."We're looking for a passionate and experiencedTeam Leader – Home Claimsto join our Insurance division and lead a team...

  • Team Leader, Claims

    2 weeks ago

    Perth, Western Australia RACWA Full time $90,000 - $120,000 per year

    With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA." We're looking for a passionate and experienced Team Leader - Home Claims to join our Insurance division and lead a...

  • Team Leader, Claims

    2 weeks ago

    Perth, Western Australia Royal Automobile Club of WA Full time $80,000 - $120,000 per year

    With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."We're looking for a passionate and experienced Team Leader – Home Claims to join our Insurance division and lead a...