Claims Assist

21 hours ago

Perth, Western Australia RAC WA Full time $60,000 - $80,000 per year
  • Generous benefits including product discounts, free roadside assistance and more
  • Local West Perth office and work from home 50% of the time
  • Training starts on 3rd November 2025

Our vibrant contact centre is based in the hub of RAC in West Perth. Your role as a Customer Service / Claims Specialist is to provide outstanding service to our members during their time of need. We are looking for people to commence training on
Monday 3rd November 2025.
Location:
West Perth offices & work from home 50% of the time

Working hours:
37.5 hours per week

Shifts:
Seven day roster – between the hours of 7.00am - 8.30pm Mon-Fri and 8.30am-5.00pm Sat-Sun

Flexibility:
Option to move to a
compressed 9-day fortnight
after probation (
6months
). A compressed 9-day fortnight allows you to work your 75hours per fortnight over 9days instead of 10

Training:
You'll be set up for success with 8 weeks of in-depth structured training Mon-Fri, and then move into a rotational shift pattern

Team:
Working for an Insurance market leader you will be working with collaborative, supportive and likeminded individuals, with leaders who focus on your career development

The role:

  • Delivering an exceptional service to members, third parties and service providers on claim lodgements and enquiries via multiple channels
  • Determining policy coverage and setting clear expectations for members
  • Provide empathy to members in difficult and vulnerable situations
  • Receive inbound claims calls while using multiple computer systems simultaneously
  • Process data and complete various admin tasks
  • Contribute to business improvements via our continuous improvement and innovation channels

About you:

  • Previous experience in a customer service role and a genuine passion for helping people
  • Excellent communication skills
  • Strong attention to detail
  • Ability to display empathy and resilience during difficult conversations
  • Strong computer literacy and ability to use many applications at once whilst having conversations
  • Embrace and participate positively in change
  • Commitment to putting members at the centre of everything you do
  • Must be able to work across a seven-day roster. Monday to Friday 7:00am – 8:30pm and Saturday and Sunday 8:30am – 5:00pm

What we can offer you:

  • A workplace culture where our people feel valued, respected and empowered
  • Work in flexible ways that meet work/life commitments and support wellbeing
  • Be part of a purpose led organisation that gives back to the WA community
  • An environment that values ongoing career development
  • Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
  • Opportunities for community engagement and corporate volunteering

Applications Close COB Monday 13th October 2025.
Please note:
We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
#BetterJourneysRAC

  • Claims Coordinator/ Claims Assistant

    2 weeks ago

    Perth, Western Australia Mk3 Pty Ltd Full time

    About UsWe are an Australian-owned and nationally operating company, providing end-to-end claims management and residential building repair services to the Insurance Industry.Mk3 Group is a place for support and belonging, where you can build lifelong connections. If you're looking for a chance to apply your customer service and administrative skills, this...

  • Claims Coordinator/ Claims Assistant

    2 weeks ago

    Perth, Western Australia Mk3 Pty Ltd Full time $60,000 - $80,000 per year

    About UsWe are an Australian-owned and nationally operating company, providing end-to-end claims management and residential building repair services to the Insurance Industry.Mk3 Group is a place for support and belonging, where you can build lifelong connections. If you're looking for a chance to apply your customer service and administrative skills, this...

  • Claims Assistant

    1 week ago

    Perth, Western Australia Sedgwick Full time

    By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.Newsweek Recognizes Sedgwick as...

  • Assistance Claims Specialist

    1 week ago

    Perth, Western Australia beBeeInsurance Full time $60,000 - $90,000

    We are seeking an Emergency Assistance Specialist to manage client services and claim resolution. Key responsibilities include:Providing regular updates to clients on the status of their claimsLiaising with emergency services to ensure clients receive high-quality supportManaging invoices on behalf of clientsEscalating complex claims to management for review...

  • Assistant Claims Consultant

    1 week ago

    Perth, Western Australia Marsh Full time

    OverviewJoin to apply for theAssistant Claims Consultantrole atMarshin Leederville, Western Australia. This is a hybrid role based in Perth with a requirement to work at least three days in the office.We are seeking a talented individual to join our WorkCare Claims team at JLT Risk Solutions Pty Ltd, a standalone business unit within the Marsh Pacific group....

  • Claims Assist

    22 hours ago

    Perth, Western Australia Royal Automobile Club of WA Full time $60,000 - $90,000 per year

    Generous benefits including product discounts, free roadside assistance and moreLocal West Perth office and work from home 50% of the timeTraining starts on 3rd November 2025Our vibrant contact centre is based in the hub of RAC in West Perth. Your role as a Customer Service / Claims Specialist is to provide outstanding service to our members during their...

  • Assistant Claims Consultant

    2 weeks ago

    Perth, Western Australia Marsh Full time

    OverviewJoin to apply for the Assistant Claims Consultant role at Marsh in Leederville, Western Australia. This is a hybrid role based in Perth with a requirement to work at least three days in the office.We are seeking a talented individual to join our WorkCare Claims team at JLT Risk Solutions Pty Ltd, a standalone business unit within the Marsh Pacific...

  • Assistant Claims Consultant

    3 weeks ago

    Perth, Western Australia Marsh & McLennan Companies Full time

    Company: Marsh Description: We are seeking a talented indiviual to join our Work Care Claims team at JLT Risk Solutions Pty Ltd.This role will be based in our Perth - West Leederville office.This is a hybrid role that has a requirement of working at least three days in the office.JLT Risk Solutions Pty Ltd are a standalone business unit within the Marsh...

  • Assistant Claims Consultant

    7 days ago

    Perth, Western Australia Marsh McLennan Full time $80,000 - $120,000 per year

    We are seeking a talented indiviual to join our WorkCare Claims team at JLT Risk Solutions Pty Ltd. This role will be based in our Perth - West Leederville office. This is a hybrid role that has a requirement of working at least three days in the office.JLT Risk Solutions Pty Ltd are a standalone business unit within the Marsh Pacific overarching business...

  • Personal Assistant Claims

    1 week ago

    Perth, Western Australia Avant Full time

    Avant is Australia's leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 130 years.We are now seeking a Personal Assistant to join our Claims team in Perth on a part-time basis for a 6-month, fixed-term contract. This is a 4-day per week contract working Monday-Thursday with a hybrid working...