Investigator - Claims

2 days ago

West Perth, Australia Royal Automobile Club of WA Full time

With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”

A rare opportunity has become available within our well-established Technical Claims Unit (TCU) team, for a Full Time Investigator.

Reporting to the Team Leader, Senior Investigations you will be responsible for conducting objective, thorough, unbiased and timely investigations into allegations of insurance fraud, policy breaches and internal matters.

Working within a supportive team environment, you will manage a case load of investigations that can involve travelling to various sites across the state. A company car is provided, and overnight stays will be required on occasion.

What’s the role?
- Ensuring effective prevention and detection of insurance fraud through the assurance of fraud indicator flags.
- Managing and prioritising a large and varied case load of insurance fraud investigations effectively and efficiently to achieve positive results.
- Coaching and educating RAC Insurance employees on how to identify potentially fraudulent claims.
- Validate that identified insurance fraud indicators are applied effectively to enable an efficient proof of burden caseload strike rate.
- Establishing and maintaining relationships with law enforcement, other external agencies and internal and external stakeholders.
- Supporting the senior investigator when planning TCU team professional development and learning objective setting.

What are we looking for?
- Demonstrated experience in law enforcement, insurance investigative unit or a similar field is highly desirable.
- Substantial experience in conducting investigations with sound knowledge of relevant law, legal processes and evidentiary requirements.
- Proven interviewing and interrogation skills along with the ability to develop detailed investigation reports.
- High levels of integrity and ethical confidentiality.
- Ingenuity and persistence to obtain case information not readily available with an eye for detail.
- Able to work independently with minimum supervision with strong decision-making attributes.
- Strong customer service focus with the ability to handle difficult conversations.
- Good organisational skills in managing seasonal volume of assigned investigation cases.
- Reliable hands-on experience with relevant information system with competent ability to navigate through relevant IT systems.
- Proficient with insurance industry procedures, regulations and cognitive investigation methods is advantageous.

What can we offer you?
- A workplace culture where our people feel valued, respected and empowered
- Work in flexible ways that meet work/life commitments and support wellbeing
- Be part of a purpose led organisation that gives back to the WA community
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- Opportunities for community engagement and corporate volunteering

Applications Close Monday 13th January 2025.

BetterJourneysRAC
LI-LH1

  • Claims Investigator

    7 days ago

    Perth, Australia Aviva Full time

    Claims Investigator - Salary £25,000 - £30,000 Depending on skills and experience A bit about the job: In this role you will be responsible for managing and running a case load of complex and suspected insurance fraud investigations from initial identification to conclusion. You will also triage referrals from the department to then set up investigation...

  • Factual Investigator

    2 days ago

    Perth, Australia Procare Group Full time

    Join a leading national provider of insurance risk and solutions services! - Excellent remuneration and bonus incentive structure! - Comprehensive induction and ongoing support provided! We are seeking **motivated and dedicated** professionals to join our WA Investigations team as we continue to expand! We are seeking **Factual Investigators ideally...

  • Factual Insurance Investigator

    2 weeks ago

    Perth, Australia Prezise Consulting Group Full time

    **SEEKING A SKILLED FACTUAL INSURANCE INVESTIGATOR**: Our client, Surete Investigation Services, is a professional organisation that provides factual investigation services to most of the major insurance companies in Australia. **Investigating fire, burglary and theft claims, lost property, malicious damage, motor vehicle theft and accident claims.** We...

  • Claims Delivery Analyst

    2 weeks ago

    West Perth, Australia Royal Automobile Club of WA Full time

    With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.” We are a seeking an Analyst to join our dynamic and collaborative Claims team in the RAC Insurance business....

  • Principal Investigator

    2 weeks ago

    Perth, Western Australia Department of Justice Full time $139,860 - $149,485 per year

    People, Culture and StandardsSalary:Level 7, $139,860 - $149,485 p.a plus 12% superannuation (PSCSAA 2025)Position number:013560Work type:Permanent - Full TimeLocation:Perth CBDClosing date: :30 PM (YYYY-MM-DD)Attachments:- Applicant Information Job Description Form - Principal Investigator .pdfYou can view and print these PDF attachments by downloading...

  • Claims Team Manager

    7 days ago

    Perth, Australia Avant Full time

    About Avant Avant is Australia’s leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 125 years. Avant now represents 80,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and...

  • A&H Claims Examiner

    2 weeks ago

    Perth, Western Australia Chubb Full time $76,000 - $84,000 per year

    Job DescriptionChubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual...

  • Property Claims Officer

    2 weeks ago

    Perth, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Please see more information about QBE careers here Careers- Location: Perth- Type: Permanent, full time (Hybrid) The opportunity We’re looking for a skilled Claims Officer to join our dynamic Commercial Property Claims team. In this role, you’ll play a key part in delivering exceptional...

  • Aps 4 Claims Officer

    6 days ago

    Perth, Australia Hudson Australia Full time

    Gain a great exposure to the Government space by joining this organisation offering a great culture, ongoing training and development. **Pay rate**: Starting at an APS4 Level $44p/h + Super. **Contract**:Starting mid-June after security checks have come through clear. The contract is until the end of the year and is highly likely to extend or transition to...

  • Claims Manager

    6 days ago

    Perth, Australia Avant Full time

    About Avant Avant is Australia’s leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 125 years. Avant now represents 80,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and...