Student Assistance Officer

1 week ago

Melbourne, Australia Open Colleges Full time

Immediate start for a temp with opportunity to go perm
- Hybrid working model
- Join a supportive and fun team

**About us**:
As Australia’s leading private provider of online vocational education, Open Colleges has been helping Australians realise their potential for more than 125 years.

In the last decade alone, we’ve helped over 450,000 people pursue their career dreams - and counting

Our goal is to help Australians make more of their potential and we do that through providing our students with the skills they need to launch, change, or take the next step in their careers - Everything could happen.

**What you will be doing**:

- **Immediate start** for a temp (3 month) position with opportunity to go permanent
- Have some tech skills up your sleeve to troubleshoot and resolve service and minor technical problems students are having
- Process is something that you love to follow as you will be documenting all information and maintaining accurate student records
- Getting to the issue and using your negotiation skills to explore and resolve student issues and minimise course cancellations

**About you**:
Like us you will have a passion for education. You might have a background in retail or a call centre, where you have exercised your adaptability in giving great customer service.
- This is a full time temp role so you need to have full working rights and be based within Australia
- 3 month contract with the opportunity to go permanent
- We are passionate about customer service so you need to be too
- Your Superpower is getting to the nitty gritty of a problem and solving it
- You really do like a chat
- Ability to confidently use technology, systems and web based organisational tools

**Why join Open Colleges?**
When you join us we have some great additional things that you can enjoy
- Enjoy the Wellness Hub - Yoga/nutrition and so much more
- Salary packaging
- Access to an array of employee benefits that support your professional and personal development, including access to a generous discount on our courses for you and your immediate family

Please note that only applicants with full Australian working rights will be considered. Please be aware that it is a requirement of this position that extensive background checks are conducted. The background check process includes reference checks and validation of employment; proof of qualifications; proof of rights to work in Australia; and for specific roles, police, and ID checks.
Visit opencolleges.edu.au for more information about our organisation.

**Job Type**: Contract

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