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Receptionist

3 weeks ago

North Sydney, Australia Gartner Full time

**Description**:
**About the role**:
The Gartner Receptionist will help ensure that the office runs efficiently and will be the face of Gartner to clients and guests who will visit the office. The Receptionist will utilize organizational and interpersonal skills to work with all associates and clients.

**What you will do**:
Communications
- To promote and cement strong relationships with clients when they arrive into the reception area.
- Answer the telephone in a clear, positive and professional manner to ensure good customer care of all enquires
- To ensure that all visitors to a Gartner building are made welcome, ascertaining their requirements, assisting them with general information or passing them onto the appropriate person
- To ensure all visitors and associates follow and adhere to the visitor management system
- To ensure and help associates adhere to the different technology platforms being introduced in Gartner for office space and security system
- To act as the central communication link between all associates and visitors to a Gartner office and the real estate team

Teamwork
- To provide backup and support within the staffing structure and carry out the duties of another member of the reception team in the event of absence or sickness to ensure continuity of service to all visitors and associates
- To work closely with the real estate team for the effective delivery of services from Reception
- Additionally, the Receptionist contributes to the effective administration of office processes (stationery, maintenance scheduling, upkeep, and presentation of office)

Liaison and Networking
- To liaise with associates, external customer/visitors to Gartner in order to meet the aims and objectives of the position and provide a holistic service for our clients
- To work closely with building management, other vendors and teams for the daily office operations. Raise tickets where applicable.

Service Delivery
- To be responsible for the delivery of high levels of customer care and service delivery within the reception and common use office areas
- To coordinate on associate’s requests to provide a supporting role to their office activities and use of the facilities
- Maintain the Reception and office areas in a clean, functional and safe condition
- Demonstrate an understanding of Customer Relationship Management and incorporate it into the role of the Receptionist to enhance customer satisfaction with the services provided

Office Operations - Maintenance and Cleanliness
- Eye for details - Finding, recording, escalating and resolution. Identify cleaning, repair and maintenance activities and record them daily. Follow daily procedure timeline, manuals and checklists
- Maintenance and cleaning of kitchen/pantry equipment for daily use
- Office Supplies Audit - Responsible of efficient inventory and storage of office and pantry supplies
- Understanding of equipment operations and maintenance like coffee machine, dishwasher, fridge etc.
- Coordination with building management for after office hour office cleaning
- Upkeep of meeting rooms - Meeting rooms to be made available for use after every use. The room must be refreshed, chairs to be placed back properly, check for other cleaning and maintenance activities
- Coordination with vendors/contractor or other external agencies for quick resolution to repair and maintenance activities

Occupational Health and Safety
- Management and stock taking of first aid boxes as per local OHS regulations
- Ensure timely and correct reporting to the Facility manager of any OHS incidents occurred in office
- Participate and provide regular OHS updates to the regional team in monthly meetings
- Required to be First aider and Fire Warden

**What you will need**:

- Good communication skills (written and verbal)
- Good level of MS Word and Excel skills are essential
- Previous office coordination experience is preferred
- Experiences from hotels, restaurants, airlines are a plus (roles such as Host, Customer Services, Passenger Services)
- Demonstrated experience with continuous improvement initiatives
- Excellent telephone manner and strong interpersonal skills
- Highly motivated, able to work independently with minimum direction, self-starter
- Extremely organized, ability to multi-task & manage multiple priorities
- Team player mindset with a high level of flexibility (work overtime, as needed)
- Strong work ethic
- Ability to adapt to a fast-paced environment
- High level of integrity in handling confidential documents and information

**What you will get**:

- Competitive salary, generous paid time off policy, charity match program, Health Insurance, Employee Stock Purchase Plan, Employee Assistance Program (EAP), Tuition Reimbursement Program and more
- Collaborative, team-oriented culture that embraces diversity
- Professional development and unlimited growth opportunities

**Who are we?**

Gartner delivers actionable, objective insight to executives and their