Resource Coordinator

1 week ago

Perth, Australia Bethanie Group Full time

The Bethanie Group is a leading not for profit aged care and retirement living provider based in Western Australia. For over 70 years, we have been empowering ageing Australians to lead their most meaningful lives by recognising ‘old age’ as a positive force in society and giving a voice to those who have seen it all and live to tell the tale.

**About the role**

Our home care team have an opportunity for a customer-centric **Resource Coordinator** to join their team.
- Full-time, permanent role based in our new West Perth office.
- This role is mainly office based, with some consideration for flexible working and variable start and finishing times.

Reporting to our Team Leader, this role is responsible for the scheduling of in-home client services and some administrative functions. A busy and fast-paced role, it will require the talents of an individual is who is highly organised and has a solution-focussed attitude.

The role will include:

- Coordinate the scheduling and delivery of services to home care clients
- Ensure that information provided to customers regarding rostering and staffing is relevant and accurate
- Ensure all home care team rosters reflect and include approved leave, training and meeting attendance coverage

**About you**

You pride yourself on delivering excellent service to your customers and have an ability to listen and communicate clearly on the phone and in writing. You will also bring:

- Previous experience in a customer service role, contact centre or rostering and scheduling
- Demonstrated ability to work at a high level both autonomously and within a team
- Enthusiasm and commitment to the provision of excellent customer focused services and empathy with older people and their families.
- Demonstrated skills in the use of packages such as MS Office or other customer databases
- Knowledge of AlayaCare is desirable but not essential as training is provided
- Willing to obtain vaccinations (minimum of 1 COVID-19 and annual flu) and current police clearance

**Working with Bethanie**

At Bethanie, we are committed to being an employer of choice by creating a supportive and compassionate environment for our people and customers. As well as being part of a stimulating and nurturing work environment, you will also have access to the following benefits:

- Financial benefits: Salary Packaging up to $15,899 of life expenses per annum, $2,650 per annum for meals and entertainment and additional benefits for parking - increasing your take home pay
- Wellbeing benefits: a comprehensive mental health and wellbeing program and free flu vaccinations each year
- Culture benefits: Rewarding career with a supportive culture; team events and an annual awards night
- A rewarding career with a supportive culture and a focus on flexibility and work life balance
- Retail discounts and savings via FlareHR
- Gym membership discount via Anytime Fitness

**To Apply**

If you require any further information or would like to have a confidential discussion, please contact our Talent Acquisition team on 131 151.

**Attachments**:

- Resource Coordinator Job Description - July 2024.pdf

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