Customer Service
10 hours ago
Customer Service
Heidelberg West, Melbourne VIC
Full-Time | $60–65k + super + Saturday shifts at time and a half
About Us
Able Living has been a trusted provider of assistive technology for over 30 years. From simple daily living aids to advanced rehabilitation equipment, we're passionate about helping people live more independently. Our team prides itself on delivering innovative solutions, outstanding customer service, and genuine care for our clients.
About the Role
We're seeking a dedicated Customer Service Officer to join our team in Heidelberg West on a full-time basis. In this role, you'll be a key part of our sales and customer service operations, ensuring every enquiry and order is handled with care and efficiency. You'll work closely with customers, suppliers, and our internal team to deliver a seamless experience.
Work hours: Monday – Friday, 9:00 am – 5:00 pm, plus an occasional Saturday morning shift (approx. once a month, paid at time and a half).
You may be asked to provide cover at our Mont Albert branch only if required.
A Day in the Life
- Start your morning by checking emails and following up on customer enquiries.
- Prepare and process quotes and sales orders for our clients.
- Answer phone calls and greet customers visiting our showroom, helping them find the right solutions.
- Liaise with suppliers to manage and track special orders.
- Support our sales team with admin, reporting, and follow-ups.
- Wrap up the day by ensuring records are accurate and all orders are on track.
No two days are the same — some days you'll be helping a customer find the perfect mobility aid, the next you'll be organising an urgent order for a hospital.
Key Responsibilities
- Prepare and process customer quotes and orders
- Respond to customer enquiries via phone, email, and in person
- Manage and track special orders
- Support the sales team with administration, reporting, and follow-ups
- Maintain accurate records
- Contribute to continuous improvements in customer service and processes
About You
To thrive in this role, you'll bring:
- Previous experience in customer service or sales administration
- Strong communication skills and an empathetic, customer-first approach
- High level of computer literacy
- A proactive, professional, and team-oriented mindset
- The ability to manage multiple tasks and priorities with attention to detail
- Bilingual is advantageous
What We Offer
At Able Living, we believe our people are our greatest strength. You'll enjoy:
- A competitive salary with annual performance reviews
- Saturday shifts paid at time and a half
- Comprehensive training and ongoing professional development
- A supportive and collaborative workplace culture
- Opportunities for career growth as our business continues to expand
How to Apply
If you're looking for a rewarding full-time role where you can make a genuine difference, we'd love to hear from you.
Apply now with your resume (cover letter appreciated but not essential) to: -
Job Type: Full-time
Pay: $60,000.00 – $65,000.00 per year + Saturday shifts at time and a half
Application Question(s):
- Earliest start date
- Do you have your own transport (car and license)?
- Are you willing to travel between Heidelberg West and Mont Albert branches to cover shifts if required?
Work Location: In person
Job Type: Full-time
Pay: $60,000.00 – $65,000.00 per year
Work Location: In person
-
Customer Service
4 days ago
Heidelberg West, Australia Sweet by Nature Full time**About the business and the role** Our team at Sweet by Nature create premium quality cakes and desserts with care and dedication. We are proud of our reputation as an industry leader in the Australian foodservice market. **Job tasks and responsibilities** Due to recent restructure and growth, we currently have the position for **Customer Service** at...
-
Customer Service Representative
2 days ago
Heidelberg West, Australia HMPS Full time**Introduction**: - As a Customer Service Representative, you will be the first point of contact for our valued customers, providing exceptional service, addressing inquiries and ensuring customer satisfaction - This role requires excellent communication skills, a positive attitude, and the ability to thrive in a fast-paced manufacturing environment - In...
-
Customer Service Representative
1 week ago
Heidelberg West, Australia HMPS Full time**Introduction**: Our company - Australia's leading machine builders HMPS was founded in 1980 and has since grown to establish itself as a market leading engineering company specialising in end of line factory automation; supplying automation systems to food and beverage companies throughout Australia, New Zealand and around the world. With a workforce of...
-
Customer Service Consultant
2 days ago
Heidelberg West, Australia EssilorLuxottica Full timeWe are **EssilorLuxottica,** a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address...
-
Customer Service/administration Trainee
4 days ago
Heidelberg West, Australia Sweet by Nature Full time**About the business and the role** Our team at Sweet by Nature create premium quality cakes and desserts with care and dedication. We are proud of our reputation as an industry leader in the Australian foodservice market. **Job tasks and responsibilities** Due to recent restructure and growth, we currently have the position for a **Customer...
-
Heidelberg West, Australia Able Living Full timeBilingual Vietnamese/English OT Student or Graduate - Customer Service Role - Heidelberg West, Melbourne VIC_ **Part-Time | Approx. 20-30 hours per week** **60-65k (pro rata)** **About Us** Able Living has been a trusted name in the assistive technology sector for over 30 years, supplying a wide range of products—from daily living aids to complex...
-
Customer Support Officer
2 weeks ago
Heidelberg West, Australia Able Living Full timeCustomer Support Officer **Heidelberg West, Melbourne VIC** **Full-Time | $60-65k + super** **Bilingual in Vietnamese and English advantageous.** Must be willing to travel between Heidelberg West to Mont Albert branches to cover shifts if required. **About Us** Able Living has been a trusted provider of assistive technology for over 30 years. From...
-
Customer Service Team Leader
3 days ago
Heidelberg, Australia Healius Full timeCustomer Service Team Leader **Job Reference**:14659 **Why You Will Be Excited About This Role** - Genomic Diagnostics was the first national genomic testing service to be established in Australia, created to provide consistent clinical oversight, quality, and access to expertise across the country. Genomics is at the forefront of technology,...
-
Service Coordinator
4 days ago
Heidelberg West, Australia HMPS Propac Full time**Introduction**: We are currently seeking a Service Coordinator with exceptional customer service skills to join our customer service team in Melbourne, Victoria. You will be primarily responsible for managing incoming customer enquiries including breakdowns and follow through from initial contact to resolution, building effective relationships with the...
-
Service Coordinator
1 week ago
Heidelberg West, Victoria, Australia HMPS Propac Full time $70,000 - $120,000 per yearIntroduction:We are currently seeking a Service Coordinator with exceptional customer service skills to join our customer service team in Melbourne, Victoria. You will be primarily responsible for managing incoming customer enquiries including breakdowns and follow through from initial contact to resolution, building effective relationships with the HMPS...
