Customer Service

4 hours ago

Heidelberg, Victoria, Australia Real Dairy Australia Pty Ltd Full time $60,000 - $80,000 per year

Real Dairy Australia (RDA)is an Australian owned and operated business with locations in NSW and Victoria and is a world class supplier of dairy-based products, services and solutions to the retail, foodservice and food ingredients markets.

With our head office located at Greenacre, RDA is a world class supplier of dairy-based products, services and solutions to the retail, foodservice and food ingredients markets.

This is a fantastic opportunity to join our Heidelberg Team as we continue our journey of exciting growth and game changing innovation and grow our team.

Ournext Customer Service Superstar will be part of an enthusiastic team delivering excellence in everything they do.

In this role, you can expect to:

  • Function as first and last point of contact for our Customers, Consumer & Sales enquiries for our network of existing customers across Australia
  • sales order entry, invoicing, transport bookings and everything in between
  • Manage customer interactions relating to products, deliveries, equipment support and maintenance over Phone, Email, whilst supporting our Sales team.
  • Collaborate with our sales and operations teams to deliver an outstanding experience for every customer.
  • Work to drive daily KPI's to shape efficiencies and processes for customers relating to sales & solutions-based interactions.

ABOUT YOU:

We are not just looking for any CSE.. we are looking for our next CSE Superstar

Our perfect team member will be someone who loves juggling multiple tasks and has a real focus on the customer with strong relationship building experience.

We would love to hear from you if you have previous experience within customer service, sales, especially in an account execution environment. Ideally, you will be able to demonstrate the below:

  • Exceptional customer service skills, with a customer centric mindset
  • Excellent communication skills, written and verbal.
  • Computer literate with an eye for detail
  • A good listener, with an empathetic approach to assisting customers.
  • Ability to build rapport and create sustainable relationships with our customers and stakeholders.
  • Target driven and able to work to KPI's and targets.
  • Ability to embrace change and remain agile in a fast-paced environment.

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