Inbound Customer Service Agent- Overnight

5 days ago

Heidelberg West, Victoria, Australia The Message Centre Full time $45,000 - $60,000 per year
Introducing TMC – Join Our Overnight Team

TMC has a long and proud history (since 1974) as an Australian-owned and operated 24/7 business with a real family atmosphere. Our people are 100% focused on our diverse clients — from tradespeople to small and large businesses, corporations and government agencies across almost every industry you can imagine.

Our Pitch

TMC is the business support partner with the right people and technology to make all the difference. We supercharge business operations... and we make it easy

Our unique technology platform is simple to use and helps you deliver a great customer experience, regardless of the client you're representing.

As a true 24/7 operation, we offer flexibility to help you balance your work and home life — and we're now looking for dedicated Overnight Agents to join our growing team.


About the Role

You'll be joining our contact centre team, providing exceptional customer service on behalf of our clients.

This role is specifically for Overnight Agents, working four shifts per week (36 hours total) on an ongoing basis.

Training Period:

Before moving into your overnight shifts, you'll complete up to 2 months of daytime and afternoon training and upskilling to ensure you're fully supported and confident in your role.

Your Day-to-Day (or Night-to-Night)

You'll primarily handle inbound calls, with the opportunity to progress to other contact types such as email, SMS, webchat, and ticketing systems as you develop your skills.

Just like our clients, our team is diverse, so you'll fit right in As a family-run business, we pride ourselves on our supportive environment and genuine opportunities for growth.


Duties & Responsibilities
  • Handle calls (and other contact media) efficiently during scheduled overnight shifts.
  • Accurately log details of every communication to ensure our clients receive the best possible service.
  • Maintain high customer experience standards across all interactions.
  • Follow instructions and communicate effectively with your team and management.
  • Contribute to other areas of the business when required.

Skills & Experience
  • Excellent communication skills (listening, verbal and written).
  • Reliable, self-motivated, and a strong team player.
  • Highly organised with great attention to detail.
  • Proven ability to produce accurate written information.
  • Intermediate computer skills, including Microsoft Office.
  • Previous customer service experience (inbound or outbound) preferred but not essential.
  • Flexibility to work daytime/afternoon hours during the initial training period is essential.

Employer Questions

Your application will include the following questions:

  1. How many years' experience do you have as an Inbound Customer Service Representative?
  2. Which of the following statements best describes your right to work in Australia?
  3. Have you worked in a call centre before?
  4. Do you have customer service experience?
  5. Which of the following Microsoft Office products are you experienced with?
  6. Are you available to work overnight shifts on an ongoing basis (four shifts per week, 36 hours total)?
  7. Are you able to complete up to two months of daytime and afternoon training before moving to overnight work?

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