Showroom Representative

7 days ago

Sydney, Australia Steelcase Full time

**As a Showroom Representative of Steelcase, you would be managing and supporting the business in the following areas**:
The role will be responsible for providing support and excellent service to our customers, providing product knowledge and advice with a can-do attitude. Managing day-to-day customer enquiries, and product presentations to ensure an excellent customer experience.

The role includes
- Maintaining the showroom facilities, events, and daily customer appointments.
- Provide accurate product information and outstanding customer service to all customers
- Provide product briefing and demo assistance to customers and assist customers with the selection of products.
- Develop strong commercial relationships with customers.
- Using Steelcase in-house systems to process sales orders.
- Handling incoming calls, transfers, records messages, and forward to individuals to follow up.
- Handling booking for showroom visits, walk-ins, and providing product demos. Specifically: “Task Seating Products" available in Australia and online store products.
- Work closely with showroom space to avoid overcrowded or unplanned walks-in, customers, and staff members in the work-life.
- Online store delivery logs maintenance and follow-up on order progress.
- Support in coordination with the warehouse for the delivery to customers.
- Support in churning Delivery Ticket.
- Customer service for e-commerce after-sales support (returns, schedule of servicing, parts).
- Maintaining showroom facilities and administrations.

**Must have**
- Dynamic and energetic individual, who engages easily with clients and understands the importance of building relationships.
- Have at least 1-2 years of experience working in customer service. We welcome recent graduates who enjoy meeting new people.
- Have a genuine interest in interior design or furniture design.
- Demonstrate the ability to provide exceptional customer service.
- Confident and comfortable in making autonomous decisions when required.
- Possess intermediate computer skills: use of Microsoft and retail point of sale essential.

**Salary**: $50,000.00 - $60,000.00 per year

Schedule:

- Day shift

Supplemental pay types:

- Annual bonus

Ability to commute/relocate:

- Australian Capital Territory ACT: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

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