Customer Care Consultant

4 days ago

Canning Vale, Australia Blackwoods Full time

Blackwoods is committed to providing exceptional service to all customers at all times. We value effective communication and sustainable solutions to meet our customers' needs.

**Your key responsibilities**:

- Identify and assess customer requirements, select appropriate product/service mix, and discuss solutions with customers, including price, stock availability, and delivery time
- Follow up on outstanding calls to ensure customer satisfaction and action backorders to meet delivery expectations
- Ensure customer complaints and queries are resolved, process credits, release EDI exceptions, and comply with legal and ethical standards while seeking process improvements

**What you will bring to the team**:

- Proven experience in customer service, with a bonus if you have knowledge of industrial supply or trade.
- Outstanding communication skills that make every interaction a positive one.
- A proactive problem-solver who loves tackling challenges head-on.
- A true team player who thrives in a collaborative environment.
- Driven by a passion for delivering exceptional service and exceeding customer expectations.

**Why Our Team Enjoys Being Part of Blackwoods**:
To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Discount membership card for Kmart, Bunnings, Officeworks & OnePass
- Successful Refer-A-Friend program - earn up to $2,000 per referral
- Opportunity to contribute to organizational success through process optimization and workforce efficiency
- Collaborative and supportive work environment with opportunities for professional growth
- Competitive salary and benefits package

**NEXT STEPS**

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing).

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