Customer Care Consultant

4 days ago

Canning Vale, Western Australia Blackwoods Full time $60,000 - $80,000 per year
  • Base salary with employee benefits, incentives, discounts, shares & more
  • Supportive management & team, with great work/life balance (no weekends)
  • Join an iconic Wesfarmers business, leaders in Industrial & Safety supplies

YOUR OPPORTUNITY

We're on the lookout for a full time Customer Care Consultant to join our vibrant Trade Store team in Canning Vale WA

If you're passionate about delivering outstanding customer service and thrive in a dynamic, hands-on environment, this could be the perfect opportunity for you. No two days are the same, and you'll be part of a supportive, close-knit team that values growth and development.

What You'll Be Doing:

  • Providing face-to-face customer service, handling enquiries, sourcing parts, and managing backorder ETAs
  • Performing warehousing tasks including picking, packing, and stock put-aways
  • Replenishing stock and conducting regular stock takes
  • Processing purchases via cash, card, or account
  • Maintaining showroom displays and rotating stock
  • Keeping the counter and packing areas clean, organised, and efficient

We offer an outstanding training program to set you up for success from day one. If you don't have all the skills yet - we will train you

What You'll Bring:

  • Experience in customer service within a trade store or retail environment
  • A customer-first mindset and strong interpersonal skills
  • Confidence using Microsoft Word and Excel
  • Clear written and verbal communication
  • A curious, growth-oriented attitude
  • Strong problem-solving skills and the ability to work independently
  • Excellent time management and a proactive approach to seeking support when needed

Why You'll Love Working With Us:

  • Permanent salary, incentives, and a generous Team Member Discount Card
  • Ongoing learning and development opportunities
  • Monday to Friday schedule — enjoy your weekends
  • Refer a Friend Program — earn up to $2,000 per referral
  • Option to purchase up to 4 weeks of additional annual leave
  • Team events and celebrations
  • Discounts from over 300 corporate partners
  • Generous Wesfarmers annual share plans
  • Attractive parental leave policy
  • Free onsite parking and more

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

OUR STORY

Blackwoods is Australia's leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world's best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let's help more people build a better Australia.

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