Customer Care Consutant

5 days ago

Canning Vale, Western Australia Blackwoods Full time $104,000 - $130,878 per year

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, solution-focused environment? Blackwoods is seeking a Customer Care Consultant to join our dedicated Mega Mining team, supporting one of our most significant customer relationships.

What You'll Do

As a Customer Care Consultant, you'll be at the heart of our customer operations, ensuring our Mega Mining clients receive outstanding service every time. You'll:

  • Resolve customer enquiries via phone and email with urgency and care
  • Expedite orders and manage exceptions to meet delivery expectations
  • Proactively identify service improvements and escalate issues effectively
  • Balance customer needs with business goals to get the best result
  • Stay up to date with systems, processes, and product knowledge
  • Champion Blackwoods' values in every interaction

What You'll Bring

  • Minimum 2 years of customer service experience
  • Strong communication and problem-solving skills
  • A proactive, resilient, and team-oriented mindset
  • Motivation to deliver exceptional service outcomes
  • Experience in telephony and product knowledge (desirable)

What's in it for you

At Blackwoods, we're bold, open, and customer-first. We value integrity, accountability, and teamwork. You'll be part of a supportive environment where your contributions matter and your growth is encouraged.

  • Defined pathway of development and upskilling for your future
  • Be part of a supportive and collaborative team
  • Discounts to Wesfarmers retailers (Bunnings, Kmart, Officeworks, OnePass)
  • Make a real impact on customer experience and operational efficiency
  • Enjoy flexibility in your work location and a role that offers variety and growth
  • Long term incentives through the Wesfarmers Share Plan
  • Subsidised parking options at office

Next Steps

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

Video

  • Customer Care Consultant

    3 days ago

    Canning Vale, Western Australia Blackwoods Full time $60,000 - $80,000 per year

    Blackwoods is seeking a Customer Care Consultant for Rio Tinto to join our Mega Mining business team. This full-time role involves delivering exceptional service to Blackwood's largest client and will be based at our Canning Vale, WA office.Your day-to-day responsibilities:Handle phone and email inquiries, aiming for first-contact resolution and customer...

  • Customer Care Consultant

    1 week ago

    Canning Vale, Western Australia Blackwoods Full time $60,000 - $80,000 per year

    Base salary with employee benefits, incentives, discounts, shares & moreSupportive management & team, with great work/life balance (no weekends)Join an iconic Wesfarmers business, leaders in Industrial & Safety suppliesYOUR OPPORTUNITYWe're on the lookout for a full time Customer Care Consultant to join our vibrant Trade Store team in Canning Vale WAIf...

  • Customer Service Officer

    1 week ago

    Canning Vale, Western Australia Plasdene Glass-Pak Full time $60,000 - $90,000 per year

    Monday - Friday (8:30am - 4:30pm)Close knit team with a fun, supportive and collaborative cultureHighly successful and growing business offering stabilityNot a call centre - No cold callingExcellent role to expand career potential for seasoned professionals seeking their next challengeAlso prepared to mentor those with limited work experiencePartner With Us...

  • Customer Service Support

    1 week ago

    Canning Vale, Western Australia Lite n' Easy Full time $60,000 - $90,000 per year

    Introduction:At Lite n' Easy, we're more than just meals - we're about helping Australians live healthier, happier lives. Whether it's supporting weight loss goals or maintaining a balanced lifestyle, we make healthy eating simple and enjoyable. Our team is driven by purpose and pride, crafting meals that are both nutritious and full of flavour.Are you...

  • Field Service Engineer

    2 weeks ago

    Canning Vale, Western Australia Getinge Full time $80,000 - $120,000 per year

    About UsAtGetinge, we are driven by the belief that everyone deserves access to the best possible care. As a global leader in medical technology, we provide innovative products and solutions that enhance clinical outcomes and streamline workflows across intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life sciences. With...

  • Inside Sales

    1 day ago

    Canning Vale, Western Australia P&C Partners Pty Ltd Full time $50,000 - $80,000 per year

    Overview Join a long-established, Australian-owned industrial business known for its quality technical products, supportive culture, and customer-first mindset. The company has a strong presence across multiple sectors and prides itself on maintaining long-term client relationships built on trust, reliability, and exceptional service. This role sits...

  • Dental Assistant

    1 week ago

    Canning Vale, Western Australia Class 1 Orthodontics Full time $60,000 - $80,000 per year

    Class 1 Orthodontics are a successful Orthodontic practice in Perth. For our team it's not just about creating beautiful smiles, it's about ensuring every patient's experience is comfortable, enjoyable, and personalised.We currently have part-time and full-time opportunities for Dental Assistants to join our fast-growing and dynamic team.The job requires...

  • Retail Assistant

    1 day ago

    Canning Vale, Western Australia Career Innovations Full time $25,000 - $40,000 per year

    PetO, Australia's largest independent dog and cat store, has officially arrived in Western AustraliaAttractive and Achievable BonusBrilliant TrainingInteract with Animal Loving Customers - everydayPetO, Australia's largest independent pet retailer, is thrilled to expand nationally and bring our passionate pet care to WA Founded in 2007 in NSW, PetO has...

  • Client Services Officer

    1 week ago

    Canning Vale, Western Australia Lifecare Australia Full time $50,000 - $70,000 per year

    About The RoleLifecare is seeking a Client Services Officer to join our dedicated Homecare team and positively contribute to the exceptional care of our patients. This is a part-time role working to support our Allied Health team in Canning Vale.In this role you will provide responsive and efficient clerical services to our team members, stakeholders and the...

  • Client Services Officer

    1 week ago

    Canning Vale, Western Australia Lifecare Full time $60,000 - $80,000 per year

    Job DescriptionAbout the roleLifecare is seeking a Client Services Officer to join our dedicated Homecare team and positively contribute to the exceptional care of our patients. This is a full-time role working to support our Allied Health team in Canning Vale.In this role you will provide responsive and efficient clerical services to our team members,...