Customer Care Consultant

2 weeks ago

Canning Vale, Australia Blackwoods Full time

We have an excellent opportunity for highly motivated individuals with the experience and aspiration to work in an industry-leading and dynamic environment. Joining Blackwoods as a Customer Care Consultant for our National Customer Care team, you will be responsible for providing an exceptional level of service to portfolio of national Industrial and Retail customers

**Your day-to-day**:

- Ensure all orders and delivery expectations are met and KPI’s are achieved
- Assess customer requirements by using system to improve the customer experience by proactively looking for service and process improvements
- Deliver an outstanding service and effective communication to our top National customers
- Team player and willingness to learn and be up to date with all process and procedure
- Adaptability to change of environment

**What you’ll bring the team**:

- Minimum 2 years Customer Service Experience
- Resilient, hardworking and a solutions-based thinker
- Excellent communication and administrative skills
- Proactive approach to problem solving
- Motivated to provide exceptional service outcomes

**Why Our Team Enjoys Being Part of Blackwoods**:
To ensure our employees feel valued, supported, and celebrated, we offer a range of benefits, including:

- Team member discount card for Kmart, Bunnings, Target & Officeworks
- A secure career with a proudly Australian company
- Continuous career development to gain new skills and knowledge
- Attractive permanent salary and incentives
- A successful Refer-A-Friend program, earning up to $2,000 for each referral
- Additional Wesfarmers discounts from over 300 corporate partners

**NEXT STEPS**

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