Customer Care Consultant

3 days ago

Canning Vale, Australia Blackwoods Full time

Blackwoods is seeking a Customer Care Consultant for Rio Tinto to join our Mega Mining business team. This full-time role involves delivering exceptional service to Blackwood’s largest client and will be based at our Canning Vale, WA office.

**Your day-to-day responsibilities**:

- Identify customer needs through effective questioning and system checks. Look for ways to improve service and processes
- Adapt to new business systems and stay flexible in a changing environment

**Skills and Experiences to excel in the role**:

- Problem-solving to achieve optimal outcomes for both customers and the business
- Versatile and capable of performing all team roles and responsibilities
- Recognize the need for additional training and proactively inform your line manager
- Maintain a sense of urgency to efficiently address all Mega Mining Customer requests
- Proficient in computer literacy, adaptable to new business systems, and comfortable with change
- Great communication and administrative skills

**CULTURE & BENEFITS**

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Attractive permanent salary and incentives
- Flexible and hybrid working, with access to our ‘All Can Flex’ program
- Ability to purchase up to 4 weeks’ additional annual leave
- Attractive Wesfarmers share plans every year
- Highly successful Refer-A-Friend program - to earn up to $2,000 for each referral
- Generous paid parental leave policy
- Team member discount card to use at Kmart, Bunnings, Target & Officeworks
- Further Wesfarmers discounted offers from over 300 corporate partners
- Free onsite free parking and more

**NEXT STEPS**

Video

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