Customer Care Consultant

5 days ago

Canning Vale, Australia Blackwoods Full time

**Blackwoods**is seeking a** Customer Care Consultant** for **Rio Tinto** to join our Mega Mining business team. This full-time role involves delivering exceptional service to Blackwood’s largest client and will be based at our **Canning Vale, WA** office.

**Your day-to-day responsibilities**:

- Identify customer needs through effective questioning and system checks. Look for ways to improve service and processes
- Adapt to new business systems and stay flexible in a changing environment

**Skills and Experiences to excel in the role**:

- Problem-solving to achieve optimal outcomes for both customers and the business
- Versatile and capable of performing all team roles and responsibilities
- Recognize the need for additional training and proactively inform your line manager
- Maintain a sense of urgency to efficiently address all Mega Mining Customer requests
- Proficient in computer literacy, adaptable to new business systems, and comfortable with change
- Great communication and administrative skills

**What’s in it for you**:
Blackwoods are one of the leading suppliers of industrial and safety equipment to businesses nationwide with a core focus on customer success. You’ll be joining an engaged team that is critical to our success and can support you through:

- Defined pathway of development and upskilling for your future
- A supportive network of stakeholders
- Discounts to Wesfarmers retailers (Bunnings, Kmart, Officeworks, OnePass)
- Long term incentives through the Wesfarmers Share Plan
- Subsidised parking options at office

**Next Steps**

Video

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